Technical Support & Billing Specialist

Spectrum; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Pay and benefits

Career growth

Job summary

Spectrum in Louisville, KY seeks a Customer Support Specialist to troubleshoot technical issues, assist with billing inquiries, and explain product options while delivering high-quality service.

The role emphasizes meticulous documentation, teamwork with support staff, and adherence to policies. A HS diploma and 6+ months of customer service or technical support experience are preferred. Strong English communication is essential.

Qualifications

• High school diploma or equivalent.
• Experience providing core technical support and customer service.
• English language proficiency required.

Responsibilities

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues.
• Address billing inquiries and facilitate payment processing with accuracy and professionalism.
• Present and explain Spectrum products and services to customers to ensure they understand available options.
• Document all actions and updates to customer accounts clearly and thoroughly.
• Escalate complex customer issues to management or support teams as needed for resolution.
• Participate in coaching sessions to continuously improve customer service performance.

Skills

Read/write English/speak English

Education

High school diploma or equivalent

Job description

Spectrum in Louisville, KY seeks a Customer Support Specialist to troubleshoot technical issues, assist with billing inquiries, and explain product options while delivering high-quality service.

The role emphasizes meticulous documentation, teamwork with support staff, and adherence to policies. A HS diploma and 6+ months of customer service or technical support experience are preferred. Strong English communication is essential.