Empathetic Billing Support Specialist

Spectrum; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for our billing team to support customers with account inquiries and billing issues. You’ll work in a fast-paced call center environment across a large national network, providing product knowledge and empathetic service.

The role emphasizes clear communication, multitasking, and a strong customer-service mindset to help customers while meeting Spectrum’s standards. Equal opportunity employer; on-site shifts available.

Qualifications

• High school diploma or equivalent.
• Schedule: ability to work a variety of schedules including nights, weekends, and holidays.
• Language: read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to Spectrum customers.
• Work in a fast-paced environment alongside a team of helpful coworkers.
• Handle inbound calls related to billing inquiries and resolve customer issues.
• Establish professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.

Skills

Communication

Multi-tasking

Empathy

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computers & software applications

Job description

Spectrum is seeking a Customer Service Representative for our billing team to support customers with account inquiries and billing issues. You’ll work in a fast-paced call center environment across a large national network, providing product knowledge and empathetic service.

The role emphasizes clear communication, multitasking, and a strong customer-service mindset to help customers while meeting Spectrum’s standards. Equal opportunity employer; on-site shifts available.