Technical Support Associate – Start a Tech Career

The Staff Pad; Houston (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

401(k) with employer match

Paid time off + holidays

Flexible shifts

Job summary

The Staff Pad is seeking motivated individuals for a Technical Client Support Representative role in Houston, TX. You will be the first point of contact for customers needing technical help, with full training provided in hardware, software, streaming, and connectivity issues.

This full-time, 24/7 call center position emphasizes excellent communication, patience, and customer-centric service. Competitive hourly pay with benefits and potential raises after 90 days support your career growth.

Qualifications

• 1–2 years of customer-facing experience in a call center, retail, hospitality, or similar
• Strong verbal and written communication skills
• Comfortable learning new technology and systems in a fast-changing environment
• Basic computer proficiency across multiple applications/systems
• Ability to multitask, manage time effectively, and work independently or as part of a team
• Professional, positive, and customer-focused mindset
• Genuine interest in growing a long-term career in technology support
• Prior exposure to technical support is a plus, but not required
• Familiarity with media and entertainment technology is a bonus

Responsibilities

• Deliver exceptional support via phone, email, and web-based channels
• Take ownership of customer issues from first contact through resolution
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
• Apply active listening and critical thinking to identify effective solutions
• Guide customers through solutions with patience and professionalism
• Document customer interactions and resolutions accurately within ticketing systems
• Keep customers informed with timely updates on ticket status
• Escalate issues appropriately when needed, with support from experienced teammates
• Collaborate with your team to keep growing your technical skills and service quality
• Help create positive customer experiences, even in high-pressure situations

Skills

Customer-facing experience

Strong communication

Willingness to learn

Team collaboration

Tools

Ticketing systems

Job description

The Staff Pad is seeking motivated individuals for a Technical Client Support Representative role in Houston, TX. You will be the first point of contact for customers needing technical help, with full training provided in hardware, software, streaming, and connectivity issues.

This full-time, 24/7 call center position emphasizes excellent communication, patience, and customer-centric service. Competitive hourly pay with benefits and potential raises after 90 days support your career growth.