Technical Client Support Representative

The Staff Pad; Houston (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

401(k) with employer match

Paid time off + holidays

Flexible shifts

Job summary

The Staff Pad is seeking motivated individuals for a Technical Client Support Representative role in Houston, TX. You will be the first point of contact for customers needing technical help, with full training provided in hardware, software, streaming, and connectivity issues.

This full-time, 24/7 call center position emphasizes excellent communication, patience, and customer-centric service. Competitive hourly pay with benefits and potential raises after 90 days support your career growth.

Qualifications

• 1–2 years of customer-facing experience in a call center, retail, hospitality, or similar
• Strong verbal and written communication skills
• Comfortable learning new technology and systems in a fast-changing environment
• Basic computer proficiency across multiple applications/systems
• Ability to multitask, manage time effectively, and work independently or as part of a team
• Professional, positive, and customer-focused mindset
• Genuine interest in growing a long-term career in technology support
• Prior exposure to technical support is a plus, but not required
• Familiarity with media and entertainment technology is a bonus

Responsibilities

• Deliver exceptional support via phone, email, and web-based channels
• Take ownership of customer issues from first contact through resolution
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
• Apply active listening and critical thinking to identify effective solutions
• Guide customers through solutions with patience and professionalism
• Document customer interactions and resolutions accurately within ticketing systems
• Keep customers informed with timely updates on ticket status
• Escalate issues appropriately when needed, with support from experienced teammates
• Collaborate with your team to keep growing your technical skills and service quality
• Help create positive customer experiences, even in high-pressure situations

Skills

Customer-facing experience

Strong communication

Willingness to learn

Team collaboration

Tools

Ticketing systems

Job description

Join a Team Powering the Future of Property Technology

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

At the organization, technology is more than connectivity — it's how people experience where they live, work, and travel. For more than 45 years, they have helped hotels, resorts, multifamily communities, and master-planned properties deliver seamless digital experiences through innovative technology solutions and exceptional support.

No technical support background? No problem. If you have experience talking to customers — whether that's in a call center, retail, hospitality, or another customer-facing role — and you're eager to learn new technology, coachable, and ready to build a long-term career, we want to hear from you.

What You'll Do

As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need — your job is to bring great communication, patience, and a genuine desire to help.

This is a full-time non-exempt position providing technical support to internal and external customers.

In this role, you will:

• Deliver exceptional support via phone, email, and web-based channels
• Take ownership of customer issues from first contact through resolution
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
• Apply active listening and critical thinking to help identify effective solutions
• Guide customers through solutions with patience and professionalism
• Document customer interactions and resolutions accurately within ticketing systems
• Keep customers informed with timely updates on ticket status
• Escalate issues appropriately when needed, with support from experienced teammates
• Collaborate with your team to keep growing your technical skills and service quality
• Help create positive customer experiences, even in high-pressure situations

What Makes You a Great Fit

This role is ideal for people who are new to technical support but bring strong communication skills and a track record of showing up, working hard, and caring about the customer. We'll teach you the technical side — what matters most is your attitude, reliability, and willingness to learn.

Qualifications

• 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
• Strong verbal and written communication skills
• Comfortable learning new technology and systems in a fast-changing environment
• Basic computer proficiency (navigating multiple applications/systems at once)
• Ability to multitask, manage time effectively, and work both independently and as part of a team
• Professional, positive, and customer-focused mindset
• Genuine interest in growing a long-term career in technology support
• Prior exposure to technical support or troubleshooting is a plus, but not required
• Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement

Schedule and Attendance Expectations

• Strong attendance and punctuality are essential in this 24/7 call center role
• Employees are expected to remain available and complete scheduled shifts
• Holiday, weekend, weather-related, and rotating shifts may be required
• Overtime may be required based on business needs

What You Can Expect

In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being — a great launchpad into a tech career.

• Competitive hourly pay
• Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
• Comprehensive health benefits: Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
• 401(k) with employer match
• Paid time off + 9 company-paid holidays
• Flexible shift opportunities including weekday and weekend schedules
• Stocked breakroom with snacks and beverages
• Discounted gym memberships through health providers
• Structured training and career growth opportunities within a stable and innovative technology company

We're looking for dependable team members who take pride in being reliable, responsive, and ready to learn — no technical support experience necessary.

Build Your Career with a Company That's Connecting the Future

In this role, you're not just answering support calls — you're launching a career in technology while helping deliver the experiences people rely on every day. If you're a hard worker with great people skills and you're ready to grow, we'd love to hear from you.

Location/Region: Houston, Texas