Apprentice Customer Service Representative

Placements24; Riverton (UT); Presencial; USD 2700 - 4100; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Structured apprenticeship program

Monthly stipend

On-the-job training & mentorship

Career growth opportunities

Positive and supportive team

Descripción de la vacante

Placements24 in Upington is seeking an Apprentice Customer Service Representative to support customers under mentorship, learning how to communicate, provide product information, and resolve inquiries.

This hands-on apprenticeship includes structured on-the-job training, a monthly stipend, and clear pathways for career growth within customer support.

You will work with a supportive team and gain practical experience across phone, email, and in-person interactions.

Formación

• Grade 12 certificate or equivalent.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-focused attitude.
• Basic computer literacy and ability to learn new software.
• A willingness to learn and adapt to customer needs.

Responsabilidades

• Respond to customer inquiries via phone, email, and in-person, providing accurate information.
• Assist customers with product information, order placement, and issue resolution.
• Document customer interactions and feedback accurately in the CRM system.
• Follow company policies and procedures to ensure high-quality customer service.
• Escalate complex issues to senior team members when necessary.

Conocimientos

Verbal communication

Written communication

Educación

Grade 12 certificate or equivalent

Descripción del empleo

About the Role

Join our client's team in Upington as an Apprentice Customer Service Representative. This apprenticeship is designed to equip you with the skills needed to excel in customer support roles. You will learn how to effectively communicate with customers, resolve inquiries, and provide exceptional service. This hands‑on role is perfect for individuals who are patient, good communicators, and possess a genuine desire to help customers. You will receive comprehensive training and mentorship to build a strong foundation in customer service excellence within a supportive team environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information.
• Assist customers with product information, order placement, and issue resolution.
• Document customer interactions and feedback accurately in the CRM system.
• Follow company policies and procedures to ensure high-quality customer service.
• Escalate complex issues to senior team members when necessary.

Requirements

• Grade 12 certificate or equivalent.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-focused attitude.
• Basic computer literacy and ability to learn new software.
• A willingness to learn and adapt to customer needs.

Benefits

• Structured apprenticeship program focused on customer service skills.
• Monthly stipend.
• On‑the‑job training and mentorship.
• Opportunity for career growth within customer support roles.
• A positive and supportive team environment.