Technical Support Analyst I - IT Help Desk & Systems

Colorado PACE; Fort Collins (CO); Presencial; USD 36.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

HSA with employer funding

PTO and holidays

403(b) retirement plan with employer 8

Education reimbursement

Career development programs

Descripción de la vacante

Care Synergy in Fort Collins, CO is seeking a Technical Analyst I to provide IT help desk support and manage tickets. The role covers user access, software and hardware questions, and basic network tasks, with opportunities to learn across our IT environments.

You will configure telephony, deploy equipment, and assist in server and network maintenance, while participating in training and development programs and benefiting from a comprehensive benefits package.

Formación

• Minimum education: High School Diploma.
• Minimum experience: One year of Help Desk experience.

Responsabilidades

• Assist employees with IT issues and track tickets in the help desk software.
• Troubleshoot user access issues, software questions, and hardware issues.
• Set up new extensions and troubleshoot telephony issues; contact vendors when needed.
• Distribute and install equipment; train new users on laptops/tablets.
• Monitor and log system performance; assist in server and network maintenance.

Conocimientos

Help Desk

IT Support

Educación

High School Diploma

Herramientas

Help Desk Software

Networking basics

Descripción del empleo

Care Synergy in Fort Collins, CO is seeking a Technical Analyst I to provide IT help desk support and manage tickets. The role covers user access, software and hardware questions, and basic network tasks, with opportunities to learn across our IT environments.

You will configure telephony, deploy equipment, and assist in server and network maintenance, while participating in training and development programs and benefiting from a comprehensive benefits package.