Junior IT Support Analyst — Help Desk & Desktop Support

Concurrent Technologies Corporation; Johnstown (Cambria County); Presencial; USD 40.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Descripción de la vacante

Concurrent Technologies Corporation (CTC) is seeking an IT Support Analyst I to join our internal Information Technology team in Johnstown, PA. You will serve as the first point of contact for users, documenting and resolving basic technical issues across systems, desktops, and networks.

Responsibilities include ticketing, diagnosing basic problems, and escalating complex issues while performing routine desktop support tasks and preventative maintenance.

Formación

• Basic knowledge of customer service in a computing environment.
• Familiarity with Microsoft Operating Systems and application environments.
• Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.

Responsabilidades

• Serve as the initial point of contact for users, acknowledging and documenting basic technical issues related to systems, desktops, applications, and networks.
• Record and track end-user calls for assistance to facilitate understanding and resolution of customer problems.
• Diagnose and resolve basic technical issues using standard software tools and procedures.
• Escalate unresolved problems to senior technical personnel or immediate manager for further resolution.
• Perform routine desktop support tasks, including installation, maintenance, and troubleshooting of user applications and operating systems.
• Conduct basic preventative maintenance on equipment and workstations to ensure functionality.
• Follow detailed instructions and established company policies to complete routine assignments.
• Accurately document work performed and maintain compliance with organizational guidelines.
• Answer inquiries regarding network capabilities and resolve questions referred by more junior Help Desk Technicians.
• Perform preventative maintenance on equipment and workstations to help extend their useful life.
• Communicate with vendors as needed to support issue resolution, equipment maintenance, and technical inquiries.
• Provide advice, training, guidance, and documentation to other Help Desk Technicians, as required.

Conocimientos

Customer service basics

Microsoft OS

Tele-management workstation

Network troubleshooting tools

Educación

High School Diploma or GED

Associates degree in IT or related field

Herramientas

Tele-management workstation

Descripción del empleo

Concurrent Technologies Corporation (CTC) is seeking an IT Support Analyst I to join our internal Information Technology team in Johnstown, PA. You will serve as the first point of contact for users, documenting and resolving basic technical issues across systems, desktops, and networks.

Responsibilities include ticketing, diagnosing basic problems, and escalating complex issues while performing routine desktop support tasks and preventative maintenance.