Technical Support Analyst

Colorado Psychiatric; Greeley (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Weld County IT in Greeley, CO is seeking a skilled Technical Support Analyst to deliver onsite technical support, onboarding/offboarding processing, and device management. The role requires daily face-to-face interaction and strong communication to resolve complex issues with county personnel and vendors.

The position involves setting up and supporting laptops, desktops, and cellular devices, coordinating meetings and training, and ensuring service levels are met.

Qualifications

• Bachelor's degree or 4 years in Technical Support/Help Desk.
• 1 year of Technical Support / Call Center / Desktop Support.
• Experience configuring Windows and Office 365.
• Knowledge of desktop/laptop hardware and peripherals.
• Familiarity with diagnostic and mass deployment tools.
• Understanding of ITIL and PMP concepts.

Responsibilities

• Provide high quality onsite technical support and onboarding/offboarding processing.
• Manage cellular devices and escalation oversight for issues.
• Perform daily onsite setup, configuration and support for laptops, desktops and devices.
• Coordinate in-person meetings, training and support with IT directors, county personnel and vendors.
• Address high-priority and complex issues promptly and accurately, ensuring customer satisfaction.

Skills

Windows setup

Office 365

Desktop hardware

Diagnostics tools

ITIL familiarity

SLA knowledge

Project basics

Communication skills

CJIS/HIPAA/PCI

Education

Bachelor's degree / 4 years tech support

Job description

Weld County IT (Greeley, CO) is recruiting for a skilled Technical Support Analyst.

This Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical support, onboarding and offboarding processing, cellular device management and issue escalation oversight.

This role requires daily face-to- face interaction, organizational and communication skills along with advanced decision-making and will provide daily onsite setup, configuration and support for various hardware resources, including laptops, desktops and cellular devices.

The role coordinates and executes in-person meetings, training and support experiences with IT directors, county personnel and vendors to ensure highpriority and complex technical issues are addressed in a timely, accurate, and customerfocused manner to ensure resolution and continuous improvement of IT customer service delivery.

Required Education

• Bachelor's Degree or 4 years Technical Support/Help Desk

Required Experience

• 1 year Technical Support / Call Center / Desktop Support

Skills and Abilities

• Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other standard/daily use applications. (High proficiency)
• Knowledge of standard desktop and laptop hardware components and associated peripherals. (High proficiency)
• Working knowledge of a range of diagnostic and mass deployment utilities.
• Familiarity with the advanced principles of ITIL and PMP.
• Proven track record of understanding and meeting customer expectations through service level agreements. (High proficiency)
• Basic understanding of project management principles.
• Strong oral and writing skills. Must be able to interact with multiple groups within the team at many levels. (High proficiency)
• Familiarity with CJIS, HIPAA, and PCI policies and procedures.
• Candidate must pass criminal background check prior to employment start date.