Technical Support Analyst - Evening AV & IT Helpdesk

Socket.dev

Illinois

On-site

USD 35,000 - 37,000

Full time

6 days ago

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Job summary

Joliet Junior College is seeking a friendly Technical Analyst I to provide user-focused technical support to faculty, staff and students. You will answer helpdesk calls, assist with software/hardware issues, and help install and configure operating systems, drivers and applications.

On-site role with evening coverage to maintain operations and support hybrid classes. You will set up AV equipment, support meetings and events, and perform routine maintenance while collaborating with the Technology

Qualifications

Two years of technical support experience or equivalent.
High school diploma or equivalent.
Strong writing and organizational skills for data entry.
Excellent communication and customer service skills.
Ability to establish cooperative and effective working relationships with colleagues and students.
Demonstrated commitment to the college values of respect, inclusion, sustainability, integrity, collaboration, and quality.

Responsibilities

Answer helpdesk phones and log data into ticket system, spreadsheets, databases, etc.
Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
Install and configure operating systems, drivers and applications onto computer equipment.
Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
Support meetings and events; co-organize and serve as technician for virtual meetings; assist with AV setup and operation during events.
Perform other related duties as assigned.