Technical Analyst I

Socket.dev; Illinois; On-site; USD 35,000 - 37,000; Full time

Job summary

Joliet Junior College is seeking a friendly Technical Analyst I to provide user-focused technical support to faculty, staff and students. You will answer helpdesk calls, assist with software/hardware issues, and help install and configure operating systems, drivers and applications.

On-site role with evening coverage to maintain operations and support hybrid classes. You will set up AV equipment, support meetings and events, and perform routine maintenance while collaborating with the Technology

Qualifications

• Two years of technical support experience or equivalent.
• High school diploma or equivalent.
• Strong writing and organizational skills for data entry.
• Excellent communication and customer service skills.
• Ability to establish cooperative and effective working relationships with colleagues and students.
• Demonstrated commitment to the college values of respect, inclusion, sustainability, integrity, collaboration, and quality.

Responsibilities

• Answer helpdesk phones and log data into ticket system, spreadsheets, databases, etc.
• Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
• Install and configure operating systems, drivers and applications onto computer equipment.
• Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
• Support meetings and events; co-organize and serve as technician for virtual meetings; assist with AV setup and operation during events.
• Perform other related duties as assigned.

Skills

Technical support

Customer service

Communication

Data entry

Collaboration

Education

High school diploma

Associate degree in Computer Science

Job description

Position Title:

Technical Analyst I

Job Description:

• POSITION: Technical Analyst I
• STATUS: Full-Time
• DEPARTMENT: Technology Support and Media Services
• DIVISION: Information Technology
• CLASSIFICATION: Non-exempt
• UNION: TOSSC-AFT Local 604
• REPORTS TO: Manager, Technical Support
• PLACEMENT: Grade 109
• HIRING RANGE: $25.16 - $26.67 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

The Technical Analyst I will provide friendly, knowledgeable customer service focused technical support for JJC faculty, staff and students. Technical Analyst I will answer helpdesk phones and participate in the installation, troubleshooting, and repair of computer equipment, displays, sound systems, and classroom technology. Technical Analyst I will assist with virtual meetings and hybrid classes. This role is designed to provide evening coverage and maintain continuity of operations during assigned evening hours.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Answer helpdesk phones and enter data into ticket system, spreadsheets, databases, etc.
2. Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
3. Install and configure operating systems, drivers and applications onto computer equipment.
4. Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
5. Support meetings and events. Co-organize and serve as technician for virtual meetings. Assist with setup and strike of AV equipment. Serve as operator/technician during events.
6. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

1. Two (2) years of technical support experience (equivalent education and training to be considered)
2. High school diploma or equivalent.
3. Strong writing and organizational skills for data entry.
4. Excellent communication and customer service skills.
5. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
6. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

PREFERRED QUALIFICATIONS

1. Associate degree in Computer Science or related field.
2. A+ Certification.
3. Macintosh experience.
4. Current knowledge of AV best practices.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence.

WORK SCHEDULE

1. 40 hours per week.
2. Shift start time is seniority dependent
3. On-site position.

PHYSICAL DEMANDS

1. Ability to lift and move up to 50 pounds.
2. Requires bending, stooping, kneeling, reaching, and ladder use.
3. Campus is large and employees are expected to walk multiple miles within 8hr shift.

WORKING CONDITIONS

1. Most duties performed indoors; some exterior work may be required.
2. Some travel might be needed.

Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract.

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled Hours:

40