Technical Support & AV Technician - Evening Shift

Joliet Junior College; United States; On-site; USD 35,000 - 37,000; Full time

Job summary

Joliet Junior College is seeking a friendly Technical Analyst I to provide customer-focused technical support for faculty, staff, and students. The role includes answering helpdesk calls, assisting with software/hardware issues, and supporting classroom AV and hybrid classes.

Evening coverage is required to maintain operational continuity. The position is full-time, on-site, with 40 hours weekly, and reports to the Manager of Technical Support.

Qualifications

• Two years of technical support experience or equivalent education and training.
• High school diploma or equivalent.
• Strong writing and organizational skills for data entry.
• Excellent communication and customer service skills.
• Ability to establish cooperative relationships with college staff and community with cultural competence.
• Commitment to the college’s core values: respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

Responsibilities

• Answer helpdesk phones and enter data into ticket system, spreadsheets, databases, etc.
• Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
• Install and configure operating systems, drivers and applications onto computer equipment.
• Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
• Support meetings and events; co-organize and serve as technician for virtual meetings; assist with setup and strike of AV equipment.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Communication skills

Organizational skills

Cultural competence

Emotional intelligence

Education

High school diploma or equivalent

Associate degree in Computer Science or related field

A+ Certification

Tools

Macintosh experience

AV best practices

Job description

Joliet Junior College is seeking a friendly Technical Analyst I to provide customer-focused technical support for faculty, staff, and students. The role includes answering helpdesk calls, assisting with software/hardware issues, and supporting classroom AV and hybrid classes.

Evening coverage is required to maintain operational continuity. The position is full-time, on-site, with 40 hours weekly, and reports to the Manager of Technical Support.