Technical Analyst I, Evening

Joliet-Junior-College; Joliet (IL); On-site; USD 35,000 - 37,000; Full time

Job summary

Joliet Junior College is seeking a Technical Analyst I to deliver friendly, knowledgeable technical support for faculty, staff and students during evening hours. The role involves answering helpdesk phones, troubleshooting computer equipment, and assisting with virtual meetings and hybrid classes on-site.

This full-time, evening-shift position requires strong communication, data entry accuracy, and teamwork with the Technology Support and Media Services team.

Qualifications

• Two years of technical support experience or equivalent education and training.
• High school diploma or equivalent.
• Strong written and organizational skills for data entry.
• Excellent communication and customer service skills.
• Ability to work cooperatively with college staff and community, showing cultural competence.
• Commitment to the college's core values of respect, inclusion, integrity and quality.

Responsibilities

• Answer helpdesk phones and enter data into ticket systems.
• Assist users with software/hardware problems, including password resets and account unlocks.
• Install and configure operating systems, drivers, and applications on computers.
• Set up and maintain AV equipment and other classroom technology.
• Support meetings and events and assist with virtual meetings and AV setup.
• Perform other related duties as assigned.

Skills

Technical support

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Associate degree in Computer Science or related field

Tools

AV equipment setup

Ticketing system

Job description

Position Title:Technical Analyst I, EveningJob Description:POSITION: Technical Analyst ISTATUS: Full-TimeDEPARTMENT: Technology Support and Media ServicesDIVISION: Information TechnologyCLASSIFICATION: Non-exemptUNION: TOSSC-AFT Local 604REPORTS TO: Manager, Technical SupportPLACEMENT: Grade 109HIRING RANGE: $25.16 - $26.67 per hourReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.POSITION SUMMARYThe Technical Analyst I will provide friendly, knowledgeable customer service focused technical support for JJC faculty, staff and students. Technical Analyst I will answer helpdesk phones and participate in the installation, troubleshooting, and repair of computer equipment, displays, sound systems, and classroom technology. Technical Analyst I will assist with virtual meetings and hybrid classes. This role is designed to provide evening coverage and maintain continuity of operations during assigned evening hours.ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES1. Answer helpdesk phones and enter data into ticket system, spreadsheets, databases, etc.2. Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.3. Install and configure operating systems, drivers and applications onto computer equipment.4. Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.5. Support meetings and events. Co-organize and serve as technician for virtual meetings. Assist with setup and strike of AV equipment. Serve as operator/technician during events.6. Perform other related duties as assigned.MINIMUM QUALIFICATIONS1. Two (2) years of technical support experience (equivalent education and training to be considered)2. High school diploma or equivalent.3. Strong writing and organizational skills for data entry.4. Excellent communication and customer service skills.5. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.6. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.PREFERRED QUALIFICATIONS1. Associate degree in Computer Science or related field.2. A+ Certification.3. Macintosh experience.4. Current knowledge of AV best practices.5. English and Spanish verbal and written communication proficiency.6. Demonstrated multicultural competence.WORK SCHEDULE1. 40 hours per week.2. M-Th 11:30 am – 8 pm, Fri 8 am – 4:30 pm3. On-site position.PHYSICAL DEMANDS1. Ability to lift and move up to 50 pounds.2. Requires bending, stooping, kneeling, reaching, and ladder use.3. Campus is large and employees are expected to walk multiple miles within 8hr shift.WORKING CONDITIONS1. Most duties performed indoors; some exterior work may be required.2. Some travel might be needed.Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract.Full Time/Part Time:Full timeUnion (If Applicable):TOSSCScheduled Hours:40