Technical Support Analyst

Trimble Inc.; Alpharetta (GA); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

401(k) & ESOP

Paid Parental Leave

Job summary

Trimble Inc. is seeking a Technical Support Analyst to empower customers and drive success with the Unity Construct by e-Builder SaaS products. The role emphasizes high satisfaction, incident analysis, and effective resolution in a fast-paced production environment.

You will handle complex technical issues, collaborate across teams, and clearly communicate insights to both technical and non-technical stakeholders. This on-site role is based in Alpharetta, GA, with travel as needed.

Qualifications

• 5+ years of technical support experience.
• Experience supporting customers in a fast-paced SaaS environment.
• Excellent Windows, network, browser troubleshooting across SQL, XML, HTML, and scripting.
• Root cause analysis and bug tracking with Jira/Confluence; cases in Salesforce.
• Strong written and verbal communication; ability to handle on-call rotation.
• Bachelor's degree preferred.

Responsibilities

• Provide top-tier technical support to customers.
• Perform initial incident analysis to assess impact, severity, and risk.
• Collaborate across teams to ensure rapid solutions and minimize resolution times.
• Explain complex technical concepts clearly to diverse stakeholders.

Skills

Technical support

SaaS support

Windows troubleshooting

SQL/XML/HTML

Root cause analysis

Salesforce CRM

On-call support

Education

Bachelors degree in technical field

Tools

Jira

Confluence

Salesforce

CRM systems

Job description

Technical Support Analyst - Empower Our Customers and Drive Success

Ready to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products!

What Makes This Role Great:

In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment.

Key Exciting Responsibilities:

• Champion customer satisfaction by providing top-notch support and maintaining high NPS standards
• Spearhead preliminary incident analysis to evaluate impact, severity, and risk effectively
• Collaborate cross-organizationally to ensure prompt solutions and minimize case resolution times
• Communicate complex technical insights clearly to both technical and non-technical stakeholders

Essential Skills & Experience:

• 5+ years of technical support experience
• Proven experience supporting customers within a fast-paced SaaS environment
• Excellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting
• Demonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like Salesforce
• Strong written and verbal communication skills with a positive, growth-minded attitude
• Ability to support a rotating on-call schedule

Bonus Points For:

• Experience developing reports to analyze data trends and reviewing software logs
• Bachelors degree in a technical field
• Experience > Education

Logistics:

Location (On-site): Lake Oswego, OR (preferred), Westminster, CO, or other Trimble locations

Travel Requirement: 0%

Why You'll Love Working With Us

• At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
• You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support, Application Support, SaaS, Construction, SQL, XML, HTML, Scripting, Salesforce, CRM, Jira, Confluence, troubleshooting

Compensation:

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$22.69-$28.32

Pay Rate Type

Hourly

Bonus Eligible

No

Commission Eligible

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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