Technical Support Advisor - 2nd Shift

Kelly; Johnston (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonuses at 6, 12, 24 months

Retention pay increases at milestones

Training and mentoring

Exposure to cutting-edge technologies

Networking opportunities

Retirement savings plan

Holiday pay and transit account

Paid sick leave

Job summary

Kelly is seeking a Customer Support Representative to join our Johnston, IA team. You will provide front-line technical support to dealers and customers via phone, email, and chat, logging each interaction in the case management system.

The role operates Sunday through Thursday, 4 pm to 1:30 am, with training on an 8:00–4:30 shift for about six weeks. Occasional travel to local sites is possible, and you will work with a range of farm tech products.

Qualifications

• Bachelor's degree in Agriculture, Business, Engineering, IT, or related field preferred; or HS diploma with IT cert required if no degree.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Experience in customer service or support roles.
• Comfort with consumer software applications and troubleshooting.

Responsibilities

• Provide front-line technical support to dealers and customers to optimize satisfaction.
• Assist via phone, email, and chat; document interactions in the case management system.
• Create and maintain online support tools and resources.
• Support a broad portfolio of products including dashboards and farm management software.
• Travel to local sites for factory tours and on-site experiences.

Skills

Interpersonal skills

Negotiation

Conflict resolution

Troubleshooting

Data management

Education

Bachelor's degree in Agriculture/Business/Engineering/IT

High school diploma with IT/database cert

Tools

CRM software

Case management system

Farm management software

Job description

Kelly is seeking a Customer Support Representative to join our Johnston, IA team. You will provide front-line technical support to dealers and customers via phone, email, and chat, logging each interaction in the case management system.

The role operates Sunday through Thursday, 4 pm to 1:30 am, with training on an 8:00–4:30 shift for about six weeks. Occasional travel to local sites is possible, and you will work with a range of farm tech products.