Tier 2 Onsite IT Support Specialist (Travel)

Kelly; East Moline (IL); On-site; USD 54,000 - 58,000; Full time

Job summary

Kelly in East Moline, IL is seeking a Computer Support Associate to provide onsite Tier 2 deskside support at the John Deere Commons location and assist Deere's remote training sites.

The role involves imaging computers, managing printer supplies, updating assets, handling service tickets, documenting changes, and maintaining equipment and inventory while following established procedures.

Qualifications

• Knowledge of computing and networking concepts.
• Proficiency with Microsoft Office and internet/intranet tools.
• Understanding of computer security policies.
• 1 year IT experience preferred; recent graduates welcome.
• Up to 25% travel to Deere sites.

Responsibilities

• Provide onsite Tier 2 deskside support at John Deere Commons and remote training sites.
• Image computers, replace toner, dispose of old assets, and resolve tickets from ServiceNow.
• Document updates, create process logs and maintain records.
• Maintain equipment, supplies, inventory, and liaise with suppliers.
• Follow KB articles and established procedures to resolve issues.

Skills

Computing concepts

Office apps

Security concepts

IT experience

Travel up to 25%

Education

Degree in IT or equivalent

Job description

Kelly in East Moline, IL is seeking a Computer Support Associate to provide onsite Tier 2 deskside support at the John Deere Commons location and assist Deere's remote training sites.

The role involves imaging computers, managing printer supplies, updating assets, handling service tickets, documenting changes, and maintaining equipment and inventory while following established procedures.