Customer Support Representative II

Acro Service Corp; Johnston (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Retention bonuses ($1,000 after 3 months and completion)

Job summary

Acro Service Corp is hiring a Customer Support Representative II for a 9-month onsite contract in Johnston, IA. The role requires excellent communication and customer service skills, with an emphasis on supporting agricultural customers. You will assist with troubleshooting issues and utilizing software applications to address customer needs.

The position includes training, retention bonuses, and occasional travel. Candidates must be flexible to work hours on weekdays and Saturdays and be comfortable with behavioral-based interviews.

Qualifications

• Minimum 6 months of customer service or support experience.
• Ability to work occasional holidays to support the business.
• Technical certification in IT database management preferred for high school graduates.

Responsibilities

• Communicate effectively with customers to resolve issues.
• Provide support for consumer software applications.
• Participate in training and mentoring for 6 weeks to reach full productivity.

Skills

Interpersonal communications

Excellent written and verbal communication skills

Customer service or support experience

Proficiency with Microsoft Office products

Research and troubleshooting skills

Education

Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field

Tools

Microsoft Office

Job description

Job Title

Customer Support Representative II

Location

6400 NW 86th Street, Johnston, IA 50131, USA

Duration

9‑month contract on W2 (possible extension)

Work Environment

Fully onsite

This contract position is limited to a 9‑month duration and does not include a transition to full‑time employment. The employee is eligible for two retention bonuses: $1,000 after 3 months of employment and $1,000 upon successful completion of the assignment.

Required Skills

• Interpersonal communications, negotiation, and conflict resolution
• Excellent written and verbal communication skills
• Minimum 6 months of customer service or support experience
• Proficiency with Microsoft Office products
• Comfort and experience with consumer software applications
• Strong computer, research, and troubleshooting skills
• Ability to work support hours and occasional holidays to support the business

Desired Skills

• Knowledge of agriculture customers
• Agriculture operations experience, including precision farming
• Prior work in agriculture or technology dealer channels
• Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field
• Technical certification demonstrating understanding of IT database management (preferred for high school graduates)

Schedule and Availability

Support hours: 7:00 am – 6:00 pm CST, Monday–Friday and 8:00 am – 12:00 pm CST, Saturday.

• Schedule may include occasional holidays and overtime
• Candidate must be available to work any 8‑hour shift within the 7:00 am – 6:00 pm window
• Shifts are subject to change based on volume

Special Considerations

• Training and mentoring will occur on the 8:00 am – 4:30 pm shift and last approximately 6 weeks
• Approximately 3–4 months from start date to reach full productivity
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms about twice a year; travel will be shared with a Deere full‑time employee
• Interviews include behavioral‑based questioning; candidates will be asked to provide specific examples

Additional Information

Visa sponsorship is not available for this position.