Customer Support Representative - 2nd shift

Kelly; Johnston (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonuses at 6, 12, 24 months

Retention pay increases at milestones

Training and mentoring

Exposure to cutting-edge technologies

Networking opportunities

Retirement savings plan

Holiday pay and transit account

Paid sick leave

Job summary

Kelly is seeking a Customer Support Representative to join our Johnston, IA team. You will provide front-line technical support to dealers and customers via phone, email, and chat, logging each interaction in the case management system.

The role operates Sunday through Thursday, 4 pm to 1:30 am, with training on an 8:00–4:30 shift for about six weeks. Occasional travel to local sites is possible, and you will work with a range of farm tech products.

Qualifications

• Bachelor's degree in Agriculture, Business, Engineering, IT, or related field preferred; or HS diploma with IT cert required if no degree.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Experience in customer service or support roles.
• Comfort with consumer software applications and troubleshooting.

Responsibilities

• Provide front-line technical support to dealers and customers to optimize satisfaction.
• Assist via phone, email, and chat; document interactions in the case management system.
• Create and maintain online support tools and resources.
• Support a broad portfolio of products including dashboards and farm management software.
• Travel to local sites for factory tours and on-site experiences.

Skills

Interpersonal skills

Negotiation

Conflict resolution

Troubleshooting

Data management

Education

Bachelor's degree in Agriculture/Business/Engineering/IT

High school diploma with IT/database cert

Tools

CRM software

Case management system

Farm management software

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Representative to work at a leading organization in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $21.50 per hour (2-year Contract)

Shift: Sunday through Thursday 4 pm to 1:30 am, occasional holidays, weekends, and overtime. Training and mentoring will be on the 8-4:30am shift for approximately 6 weeks.

Why You Should Apply To Be Customer Support Representative

• Competitive pay rate with eligibility for retention bonuses after 6, 12, and 24 months of employment.
• Pay increases based on 6, 12, and 24 months of service.
• Opportunity to gain valuable experience in a technical support environment with a highly regarded industry leader.
• Hands-on training and mentoring to support your growth and success.
• Exposure to cutting-edge technologies and a wide variety of agriculture and technical products.
• Network with professionals and expand your career opportunities within a dynamic workplace.

What’s a typical day as Customer Support Representative?

You’ll be:

• Providing front-line technical support and solutions to dealers and customers regarding product-related inquiries, issues, and concerns to optimize satisfaction and retention.
• Assisting via multiple channels, including telephone, email, and chat, while documenting each interaction in the case management system.
• Creating and maintaining support tools and resources to be available online.
• Supporting a broad portfolio of products, including web-based dashboards, mobile apps, guidance systems, and farm management software.
• Participating in limited travel to local sites for factory tours and on-site experiences.

This Job Might Be An Outstanding Fit If You

• Have strong interpersonal, negotiation, and conflict resolution skills.
• Bring proven experience in customer service or support roles.
• Possess a high comfort level with consumer software applications and strong troubleshooting skills.
• Are comfortable with data management and technical problem-solving.
• Can work off-shift hours, including weekends and holidays, as business needs require.
• Hold a bachelor's degree in Agriculture, Business, Engineering, IT, or a related field (preferred), or a high school diploma with a technical certification in IT/database management (required if no degree).
• Demonstrate knowledge or experience in agriculture, precision farming, or technology channels (preferred, not required).
• Are able to adhere to strict attendance policies during the training period.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.