Technical Support

Jobs for Humanity; San Diego (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Finmail is seeking a reliable Technical Support Representative to assist users with basic technical issues, account questions, and general product support. You will respond to inquiries, troubleshoot routine software problems, and guide users through simple processes while safeguarding user information.

Strong written and verbal communication, basic computer skills, and a willingness to learn are essential; prior support experience is a plus but not required.

Qualifications

• Basic computer and internet skills.
• Good written and verbal communication.
• Strong problem-solving and organizational abilities.
• Ability to learn new software and follow instructions.
• Previous technical support experience is an advantage but not required.

Responsibilities

• Respond to user inquiries and provide technical assistance.
• Help users troubleshoot basic account and software issues.
• Guide users through simple technical processes.
• Document support requests and update customer records.
• Escalate complex technical problems to the appropriate team.
• Maintain professional communication and protect user information.

Skills

Basic computer skills

Good written communication

Verbal communication

Problem-solving

Ability to learn new software

Job description

Finmail is a financial technology company focused on simplifying digital financial communication and payment services. The company aims to combine email-based communication with financial transactions, offering solutions designed to make sending and receiving payments more convenient and accessible. Finmail emphasizes digital innovation, secure communication, and user-friendly financial tools to support individuals and businesses in managing their online transactions efficiently.

Job Description

We areseeking a reliable and motivated Technical Support Representative to assist users with basic technical issues, account questions, and general product support. The ideal candidate should have good communication skills, basic computer knowledge, and a willingness to help users resolve problems efficiently.

Responsibilities

Respond to user inquiries and provide technical assistance.

Help users troubleshoot basic account and software issues.

Guide users through simple technical processes.

Document support requests and update customer records.

Escalate complex technical problems to the appropriate team.

Maintain professional communication and protect user information.

Qualifications

Qualifications

Basic computer and internet skills.

Good written and verbal communication skills.

Strong problem-solving and organizational abilities.

Ability to learn new software and follow instructions.

Previous technical support experience is an advantage but not required.