Online Chat Support Representative

Jobs for Humanity; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

In-house training program

Employee assistance program

Sign-on bonus of $200

Job summary

Finmail is seeking a friendly Online Chat Support specialist to join our team. You’ll respond to customer questions via chat, share accurate information about products and policies, and keep conversations professional in a fast-paced digital environment.

You will listen actively, multitask across several chats, document interactions clearly, and escalate complex issues to the right teams. We offer tuition reimbursement, an in-house training program, an employee assistance program, and a $200

Qualifications

• Strong active listening and empathetic approach to customer interactions.
• Proven customer service experience preferred.
• Ability to multitask across multiple chats without compromising quality.
• Fast, accurate typing with proficiency in using chat platforms.
• Problem-solving mindset with practical solutions.

Responsibilities

• Respond promptly to chat inquiries in a friendly, professional tone.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and guide customers to effective solutions.
• Document chats and maintain records in the system.
• Escalate complex issues to appropriate teams when needed.

Skills

Active listening

Customer service experience

Multitasking

Typing skills

Problem-solving

Tools

Chat platforms

Job description

Finmail is a financial technology company focused on simplifying digital financial communication and payment services. The company aims to combine email-based communication with financial transactions, offering solutions designed to make sending and receiving payments more convenient and accessible. Finmail emphasizes digital innovation, secure communication, and user-friendly financial tools to support individuals and businesses in managing their online transactions efficiently.

Job Description

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

• Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone
• Provide accurate information about products, services, and company policies
• Troubleshoot customer issues and guide them toward effective solutions
• Document all chat interactions thoroughly and maintain accurate records in our system
• Identify and escape complex or sensitive issues to appropriate team members or supervisors
• Multitask effectively by managing multiple chat conversations simultaneously while maintaining quality

Qualifications

• Strong active listening skills and empathetic approach to customer interactions
• Proven customer service experience (retail, support, hospitality, or related field preferred)
• Ability to multitask and manage multiple conversations simultaneously without compromising quality
• Fast and accurate typing skills with proficiency in using chat platforms
• Problem-solving mindset with the ability to think critically and find practical solutions

Additional Information

We provide opportunities for growth and development through our tuition reimbursement program, allowing you to acquire new skills or enhance your existing ones. Furthermore, we offer a comprehensive in-house training program, an employee assistance program and a sign-on bonus of $200.