Technical Support

Jobs for Humanity; California; On-site; USD 42,000 - 54,000; Full time

Job summary

Finmail, a fintech company focused on digital financial communication, is seeking a reliable Technical Support Representative in the United States (CA). You will assist users with basic technical issues, account questions, and general product support.

Your role involves guiding users through simple technical processes, documenting requests, and escalating complex problems to the right team while ensuring professional communication and the protection of user information.

Qualifications

• Basic computer and internet skills.
• Good written and verbal communication skills.
• Strong problem-solving and organizational abilities.
• Ability to learn new software and follow instructions.
• Previous technical support experience is an advantage but not required.

Responsibilities

• Respond to user inquiries and provide technical assistance.
• Help users troubleshoot basic account and software issues.
• Guide users through simple technical processes.
• Document support requests and update customer records.
• Escalate complex technical problems to the appropriate team.
• Maintain professional communication and protect user information.

Skills

Communication skills

Basic computer skills

Problem solving

Organizational skills

Willingness to learn

Tech support experience

Job description

Finmail is a financial technology company focused on simplifying digital financial communication and payment services. The company aims to combine email-based communication with financial transactions, offering solutions designed to make sending and receiving payments more convenient and accessible. Finmail emphasizes digital innovation, secure communication, and user-friendly financial tools to support individuals and businesses in managing their online transactions efficiently.

We areseeking a reliable and motivated Technical Support Representative to assist users with basic technical issues, account questions, and general product support. The ideal candidate should have good communication skills, basic computer knowledge, and a willingness to help users resolve problems efficiently.

Responsibilities

• Respond to user inquiries and provide technical assistance.

• Help users troubleshoot basic account and software issues.

• Guide users through simple technical processes.

• Document support requests and update customer records.

• Escalate complex technical problems to the appropriate team.

• Maintain professional communication and protect user information.

Qualifications

• Basic computer and internet skills.

• Good written and verbal communication skills.

• Strong problem-solving and organizational abilities.

• Ability to learn new software and follow instructions.

• Previous technical support experience is an advantage but not required.