Fintech Technical Support Specialist

Jobs for Humanity; California; In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Finmail, a fintech company focused on digital financial communication, is seeking a reliable Technical Support Representative in the United States (CA). You will assist users with basic technical issues, account questions, and general product support.

Your role involves guiding users through simple technical processes, documenting requests, and escalating complex problems to the right team while ensuring professional communication and the protection of user information.

Competenze

• Basic computer and internet skills.
• Good written and verbal communication skills.
• Strong problem-solving and organizational abilities.
• Ability to learn new software and follow instructions.
• Previous technical support experience is an advantage but not required.

Mansioni

• Respond to user inquiries and provide technical assistance.
• Help users troubleshoot basic account and software issues.
• Guide users through simple technical processes.
• Document support requests and update customer records.
• Escalate complex technical problems to the appropriate team.
• Maintain professional communication and protect user information.

Conoscenze

Communication skills

Basic computer skills

Problem solving

Organizational skills

Willingness to learn

Tech support experience

Descrizione del lavoro

Finmail, a fintech company focused on digital financial communication, is seeking a reliable Technical Support Representative in the United States (CA). You will assist users with basic technical issues, account questions, and general product support.

Your role involves guiding users through simple technical processes, documenting requests, and escalating complex problems to the right team while ensuring professional communication and the protection of user information.