Fintech Customer Support Specialist

Sam; Michigan; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive full-time pay

Health benefits available through partner network

Job summary

Sam is seeking a Fintech Customer Support Specialist to deliver world-class support to users of their tech platform. In this role, you will respond to inquiries through various channels, troubleshoot issues, and work closely with teams to enhance product quality.

The ideal candidate will possess strong communication skills, familiarity with CRM tools like Zendesk, and experience in a SaaS environment. Full-time contractor position with health benefits available through partner networks.

Qualifications

• Excellent communication skills for customer interactions.
• Experience with CRM and ticketing software like Zendesk.
• Ability to troubleshoot technical issues.

Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone.
• Troubleshoot technical or account-related issues.
• Create and maintain help articles or FAQs.
• Collaborate with internal teams for issue resolution and product improvements.

Skills

Strong written and verbal communication skills

Proficiency with CRM and ticketing tools such as Zendesk, Intercom, HubSpot

Basic troubleshooting for account and product issues

Job description

Fintech Customer Support Specialist

As a Customer Support Specialist, you will provide world‑class support to users of a fast‑scaling tech platform. Responsibilities include promptly responding to inquiries via chat, email, and phone, troubleshooting account and product issues, and guiding users through platform features. You will collaborate with internal teams to resolve issues efficiently and contribute to continuous product improvement.

About the Company

Our client is a rapidly scaling tech company that relies on exceptional customer experience in a dynamic startup environment.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone.
• Troubleshoot technical or account‑related issues.
• Create and maintain help articles or FAQs.
• Collaborate with internal teams for issue resolution and product improvements.

Required Skills

• Strong written and verbal communication skills.
• Proficiency with CRM and ticketing tools such as Zendesk, Intercom, HubSpot.
• Basic troubleshooting for account and product issues.

Preferred Qualifications

• Experience in SaaS or tech startups.
• Familiarity with customer feedback systems and analytics.
• Proven ability to identify process improvements and advocate for users.

Employment Details

• Full‑time contractor (1099). Contractors are responsible for their own taxes and health benefits, which may be secured independently or through partner programs.
• Competitive full‑time pay.
• Health benefits available through partner network.

Equal opportunity employer.