Proactive Online Chat Support Specialist

Jobs for Humanity; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

In-house training program

Employee assistance program

Sign-on bonus of $200

Job summary

Finmail is seeking a friendly Online Chat Support specialist to join our team. You’ll respond to customer questions via chat, share accurate information about products and policies, and keep conversations professional in a fast-paced digital environment.

You will listen actively, multitask across several chats, document interactions clearly, and escalate complex issues to the right teams. We offer tuition reimbursement, an in-house training program, an employee assistance program, and a $200

Qualifications

• Strong active listening and empathetic approach to customer interactions.
• Proven customer service experience preferred.
• Ability to multitask across multiple chats without compromising quality.
• Fast, accurate typing with proficiency in using chat platforms.
• Problem-solving mindset with practical solutions.

Responsibilities

• Respond promptly to chat inquiries in a friendly, professional tone.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and guide customers to effective solutions.
• Document chats and maintain records in the system.
• Escalate complex issues to appropriate teams when needed.

Skills

Active listening

Customer service experience

Multitasking

Typing skills

Problem-solving

Tools

Chat platforms

Job description

Finmail is seeking a friendly Online Chat Support specialist to join our team. You’ll respond to customer questions via chat, share accurate information about products and policies, and keep conversations professional in a fast-paced digital environment.

You will listen actively, multitask across several chats, document interactions clearly, and escalate complex issues to the right teams. We offer tuition reimbursement, an in-house training program, an employee assistance program, and a $200