Technical Success Manager Lead for Cybersecurity

Darktrace; Michigan Center (MI); On-site; USD 120,000 - 170,000; Full time

Job summary

Darktrace is seeking a Manager, Technical Success to lead a team of Technical Success Managers across the US. You will drive adoption, value realization, and renewal readiness, while partnering with Sales, Support, and Product to deliver measurable customer outcomes.

This frontline leader role requires strong people leadership, deep cybersecurity and SaaS knowledge, and the ability to influence cross-functionally. Excellent communication and strategic thinking are essential.

Qualifications

• 5+ years of relevant experience in Technical Success or similar customer-facing roles.
• Experience leading teams and coaching, mentoring, or people management required.
• Strong understanding of enterprise SaaS, cybersecurity, and post-sale lifecycle.
• Ability to translate technical capabilities into customer outcomes and business value.
• Proficiency using health, adoption, risk data with Gainsight and Salesforce.

Responsibilities

• Lead, coach, and develop a team of Technical Success Managers.
• Ensure consistent execution across post-sale lifecycle: onboarding, adoption, value realization, risk management, renewal readiness.
• Guide teams in account strategies, success plans, stakeholder engagement, measurable outcomes.
• Monitor customer health, product adoption, and portfolio risks with clear mitigation plans.
• Coordinate escalation handling and recovery plans with technical resources.

Skills

People management

Customer success

Enterprise SaaS

Cybersecurity concepts

Stakeholder management

Cross-functional collaboration

Communication skills

Leadership

Tools

Gainsight

Salesforce

Job description

Darktrace is seeking a Manager, Technical Success to lead a team of Technical Success Managers across the US. You will drive adoption, value realization, and renewal readiness, while partnering with Sales, Support, and Product to deliver measurable customer outcomes.

This frontline leader role requires strong people leadership, deep cybersecurity and SaaS knowledge, and the ability to influence cross-functionally. Excellent communication and strategic thinking are essential.