Technical Success Manager Lead

Darktrace; Alexandria (LA); Vor Ort; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

Darktrace seeks a passionate Manager, Technical Success to lead a team of Technical Success Managers across the US. You will drive customer outcomes and ensure exceptional post-sale execution from onboarding to renewal, partnering with Sales, Support, and Product to improve retention and value realization.

Ideal candidates have 5+ years in technical customer success, strong leadership, and a deep understanding of enterprise SaaS and cybersecurity.

Qualifikationen

• 5+ years in Technical Success or similar customer-facing technology role.
• People management experience preferred; coaching or team leadership required.
• Strong understanding of enterprise SaaS, cybersecurity, and post-sale lifecycle.
• Ability to translate technical capabilities into customer value.

Aufgaben

• Lead and develop a team of Technical Success Managers with accountability for engagement and outcomes.
• Ensure consistent execution across onboarding, adoption, value realization, risk management and renewal readiness.
• Guide teams in creating effective account strategies and measurable customer outcomes.
• Monitor health, adoption, and portfolio risks; drive clear mitigation plans and renewal outlooks.
• Handle escalations and recovery plans with cross-functional coordination.
• Drive product adoption and priority use cases with measurable value.
• Represent the voice of the customer; communicate needs and blockers to product and governance teams.
• Collaborate with Sales, Renewals, Support, Professional Services, Solutions Eng., Product, Marketing, Channel.
• Align global objectives with regional priorities and contribute to CS initiatives.
• Maintain visibility into portfolio performance, customer risk, and team readiness using data.

Tools

Gainsight

Salesforce

Jobbeschreibung

Darktrace seeks a passionate Manager, Technical Success to lead a team of Technical Success Managers across the US. You will drive customer outcomes and ensure exceptional post-sale execution from onboarding to renewal, partnering with Sales, Support, and Product to improve retention and value realization.

Ideal candidates have 5+ years in technical customer success, strong leadership, and a deep understanding of enterprise SaaS and cybersecurity.