Remote Cybersecurity Technical Success Manager

Darktrace; Accident (MD); Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Darktrace is seeking a Technical Success Manager to partner with security and IT teams, turning deployment into sustained platform adoption and measurable risk reduction. You will create practical success plans, identify high-value use cases, and guide customers from deployment to active use, supporting renewal readiness and expansion opportunities.

You will work with various internal teams to provide clear technical health insights and drive customer value, with a focus on enterprise

Qualifikationen

• 3+ years in a technical, customer-facing role such as Technical Success Manager, Customer Success Manager, Technical Account Manager, or similar.
• Strong enterprise cybersecurity, networking, cloud, SaaS, or infrastructure knowledge.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Outstanding communication, presentation, and stakeholder-management skills.
• Experience with security operations, SOC workflows, threat detection, or incident response is desirable.

Aufgaben

• Partner with security, IT, and technical stakeholders to drive adoption and measurable value from the platform.
• Create practical technical success plans to embed the platform into daily security operations and reduce risk.
• Identify high-value use cases to make the platform part of everyday security operations.
• Use product usage and health indicators to spot adoption gaps and renewal risks early.
• Provide technical health insights into renewal readiness, QBRs, and account strategy.

Kenntnisse

Technical customer-facing

Cybersecurity knowledge

Communication skills

Cross-functional collaboration

Renewal governance

Jobbeschreibung

Darktrace is seeking a Technical Success Manager to partner with security and IT teams, turning deployment into sustained platform adoption and measurable risk reduction. You will create practical success plans, identify high-value use cases, and guide customers from deployment to active use, supporting renewal readiness and expansion opportunities.

You will work with various internal teams to provide clear technical health insights and drive customer value, with a focus on enterprise