Technical Success Engineer for Scalable AI Deployments

Hedra, Inc; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation and equity

Healthcare (medical, vision, dental)

401K

Lunch and snacks at the office

Job summary

Hedra, Inc seeks a Customer Success Engineer in San Francisco to own the post-signing technical relationship, guiding developers and enterprise teams from initial integration to production and expansion. You will debug API calls, architect integrations, and optimize deployments with a focus on latency and cost.

You will collaborate with Account Executives to drive adoption and surface expansion opportunities while shaping product direction with engineering.

Qualifications

• 4+ years in a customer-facing technical role.
• Hands-on technical ability with Python and API integrations.
• Experience with APIs, SDKs, and developer-facing products.
• Track record of moving customers to production and keeping them successful.
• Excellent communication skills and ability to earn trust with developers and sponsors.
• Demonstrated curiosity about generative AI, world models, and inference infrastructure.
• BS or BA in computer science, related technical field, or equivalent hands-on experience.

Responsibilities

• Own the post-sales technical relationship for API, agent, and inference customers from onboarding to production deployment and expansion.
• Debug API calls, review integration code, and guide customers to optimal use of Hedra's models and platform.
• Architect and troubleshoot production deployments considering latency, throughput, cost, and reliability.
• Become a technical expert on Hedra's platform for customers and internal teams.
• Translate recurring customer pain points into product proposals and collaborate with engineering to ship fixes and features.
• Partner with Account Executives to drive adoption and scale pilots into production usage.
• Build and maintain runbooks, reference integrations, and docs to enable scale.

Skills

Python

APIs/SDKs

Customer facing

Communication

Generative AI

Education

BS in Computer Science or related field

Job description

Hedra, Inc seeks a Customer Success Engineer in San Francisco to own the post-signing technical relationship, guiding developers and enterprise teams from initial integration to production and expansion. You will debug API calls, architect integrations, and optimize deployments with a focus on latency and cost.

You will collaborate with Account Executives to drive adoption and surface expansion opportunities while shaping product direction with engineering.