Customer Success Engineer for AI API Deployments

Hedra; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation and equity

Healthcare (Silver PPO Medical, Vision

401K

Lunch and snacks at the office

Job summary

Hedra seeks a Customer Success Engineer to own the post‑sales technical relationship, guiding customers from first integration to production and expansion. You’ll debug API calls, architect integrations, and optimize latency and cost while shaping product direction from field feedback.

You’ll work closely with Account Executives and engineers in a hands‑on, customer‑facing role, building scalable runbooks and docs to support growing deployments.

Qualifications

• 4+ years in a customer‑facing technical role or equivalent
• Hands‑on ability in Python; comfortable reading and debugging customer code
• Experience with APIs, SDKs, and developer‑facing products; explain integration paths and tradeoffs
• Track record of getting customers to production and maintaining success, ideally with usage or consumption pricing
• Excellent communication skills and ability to earn trust with developers and sponsors
• Demonstrated curiosity about generative AI, world models, and inference/infrastructure

Responsibilities

• Own the post‑sales technical relationship for our API, agent, and inference customers from onboarding to production deployment and expansion
• Debug API calls, review integration code, and guide customers to optimal model and platform use
• Architect and troubleshoot deployments considering latency, throughput, cost, and reliability
• Become Hedra’s technical expert internally and for customers
• Translate recurring customer pain points into product proposals with engineering and product teams
• Collaborate with Account Executives to drive adoption and surface expansion opportunities
• Create and maintain runbooks, reference integrations, and docs to scale customer success

Skills

Python

APIs

SDKs

Production deployments

Communication

Generative AI

Education

BS/BA in Computer Science or related field

Tools

APIs

SDKs

Job description

Hedra seeks a Customer Success Engineer to own the post‑sales technical relationship, guiding customers from first integration to production and expansion. You’ll debug API calls, architect integrations, and optimize latency and cost while shaping product direction from field feedback.

You’ll work closely with Account Executives and engineers in a hands‑on, customer‑facing role, building scalable runbooks and docs to support growing deployments.