Senior AI Adoption Lead — Hybrid, West

AItoolnavio; San Francisco (CA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Generous PTO & company holidays

Medical, dental, vision coverage

Paid parental leave

Fertility and family planning support

Wellness and L&D stipends

Company stock options & 401k

Job summary

WRITER is seeking a senior customer success professional to own deployment, activation, and platform success across a diverse customer portfolio. You will embed with customers to understand objectives, design tailored activation programs, and scale AI-driven adoption through workshops, champion networks, and strategic enablement.

A hybrid role based in San Francisco or Seattle supports close collaboration with Transformation leads and cross-functional teams.

Qualifications

• Minimum 9 years leading activation initiatives and measurable adoption.
• Expertise mapping customer use cases to workflows and outcomes.
• Proven ability to implement activation programs and dashboards.
• Experience building advocate networks and power user communities.
• Able to link platform usage to ROI across customer journeys.

Responsibilities

• Own activation and platform success across a customer portfolio.
• Build and co-develop custom AI solutions with customers to drive business impact.
• Design and execute activation strategies to drive platform adoption.
• Lead educational workshops and live events with diverse audiences.
• Collect feedback and improve materials based on adoption data.
• Build champion communities and train internal customer trainers.
• Collaborate cross-functionally to align activation with business objectives.

Skills

Activation expertise

Customer use cases

Activation strategies

Advocate networks

ROI articulation

Custom solutions

Technical communication

Use case demonstrations

Workshop delivery

Audience adaptation

Curriculum collaboration

Stakeholder management

Program management

Adaptability

Growth mindset

Job description

WRITER is seeking a senior customer success professional to own deployment, activation, and platform success across a diverse customer portfolio. You will embed with customers to understand objectives, design tailored activation programs, and scale AI-driven adoption through workshops, champion networks, and strategic enablement.

A hybrid role based in San Francisco or Seattle supports close collaboration with Transformation leads and cross-functional teams.