AI-Driven Solutions Architect, Post-Sales Onboarding Lead

Pivotal Partners; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Pivotal Partners in San Francisco is seeking a Solutions Architect / Post Sales Field Engineer to own enterprise onboarding and drive successful deployment of AI-powered developer tooling. You will translate customer requirements into implementation plans, configure integrations, and lead trainings while collaborating with Support, Product, and Engineering to resolve escalations.

This role requires deep DevOps tool experience and strong communication, with a track record in high-growth

Qualifications

• 5+ years in a customer-facing technical role; 2+ years in startup/high growth.
• Own enterprise onboarding and post-sales engagements.
• Technical depth across dev tools and engineering workflows.
• Experience with Kubernetes, Terraform, GitHub Actions.
• Experience with AI and developer tooling.

Responsibilities

• Own onboarding and implementation for enterprise customers, from kickoff through successful deployment.
• Translate customer requirements into practical implementation plans, configurations, and best practices.
• Configure and optimize integrations across developer workflows, CI/CD pipelines, and cloud environments.
• Lead technical trainings, workshops, and enablement sessions to drive adoption.
• Run configuration and architecture reviews to improve performance, usage, and long‑term value.
• Own complex technical escalations, partnering with Support, Product, and Engineering to resolve issues quickly.
• Identify opportunities to improve customer outcomes, adoption, and platform usage.
• Bring customer feedback, technical challenges, and feature requests directly to Product and Engineering.
• Partner closely with Pre-Sales to ensure a seamless handoff from evaluation through implementation and ongoing success.
• Build internal playbooks, documentation, and best practices to scale the customer experience.
• Stay current on AI-powered development, developer tooling, cloud, and emerging technologies.

Skills

Enterprise onboarding

Post-sales engagements

AWS

GCP

Azure

Kubernetes

Terraform

GitHub Actions

DevOps tooling

Stakeholder management

Troubleshooting

Cloud platforms

Tools

Git

CI/CD pipelines

Cloud SDKs

Job description

Pivotal Partners in San Francisco is seeking a Solutions Architect / Post Sales Field Engineer to own enterprise onboarding and drive successful deployment of AI-powered developer tooling. You will translate customer requirements into implementation plans, configure integrations, and lead trainings while collaborating with Support, Product, and Engineering to resolve escalations.

This role requires deep DevOps tool experience and strong communication, with a track record in high-growth