Technical Specialist: Repair & Customer Tech Support

Apple Inc.; North Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Tuition reimbursement

Job summary

Apple Inc. is seeking a Technical Specialist for our Apple Retail team in North Carolina. You will provide technical support, troubleshoot issues, and educate customers on repair options and Apple services to create an engaging, knowledge‑driven experience.

You will work with leaders to identify common repair problems, deliver high‑quality service, and guide customers through product recommendations while upholding Apple’s inclusive values and standards.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays.
• Demonstrated technical expertise of Apple products and services.
• Strong interpersonal skills to navigate customer service issues with care.
• Willingness to continually learn about Apple products, services, and third‑party offerings.

Responsibilities

• Provide technical support and troubleshooting for Apple hardware and software.
• Educate customers on repair options and Apple services.
• Work with team leaders to identify recurring repair issues and relay feedback to Apple.
• Deliver excellent service by understanding customer needs and recommending solutions.
• Support customer-facing activities on or off the sales floor when needed.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Learning mindset

Job description

Apple Inc. is seeking a Technical Specialist for our Apple Retail team in North Carolina. You will provide technical support, troubleshoot issues, and educate customers on repair options and Apple services to create an engaging, knowledge‑driven experience.

You will work with leaders to identify common repair problems, deliver high‑quality service, and guide customers through product recommendations while upholding Apple’s inclusive values and standards.