In-Store Tech Specialist – Repairs & Support

Tusk; Cincinnati (OH); On-site; USD 63,039,000 - 82,752,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Discretionary RSU awards

Discounted Apple stock

Job summary

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, while also generating excitement for Apple products and services. You will educate customers on repair options and help them maximize their Apple experience.

Responsibilities include staying up to date on Apple products, supporting repairs, and collaborating with team leaders to address recurring issues with care and empathy.

Qualifications

• Strong technical knowledge of Apple products and services.
• Ability to follow troubleshooting steps to identify root causes.
• Excellent customer service and communication skills.

Responsibilities

• Develop knowledge of Apple products, services, and repair processes.
• Assist customers with Apple product issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and communicate feedback to Apple.
• Educate customers on product options and how to buy.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and uphold Apple’s values.

Skills

Technical knowledge

Interpersonal skills

Troubleshooting

Tools

Apple hardware/software tools

Job description

Apple Retail is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, while also generating excitement for Apple products and services. You will educate customers on repair options and help them maximize their Apple experience.

Responsibilities include staying up to date on Apple products, supporting repairs, and collaborating with team leaders to address recurring issues with care and empathy.