Technical Solutions Manager: Customer-Focused Solutions Architect

BlackBerry; San Jose (CA); On-site; USD 150,000 - 212,000; Full time

Benefits offered by this job

Bonus program

Benefits

Job summary

BlackBerry in San Jose, CA is seeking a Technical Solutions Manager to act as the strategic bridge between customers, Customer Success, Product, and Engineering. You will drive technical adoption, design solutions, provide implementation guidance, and optimize our products and services.

You will combine deep technical expertise with consultative skills to deliver business outcomes, resolve complex challenges, manage customer relationships, and lead architecture reviews and workshops.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or related role.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Responsibilities

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
• Understand customer business objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

Skills

Cloud technologies

APIs & integrations

Enterprise software architectures

Communication & presentation

Stakeholder management

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

Job description

BlackBerry in San Jose, CA is seeking a Technical Solutions Manager to act as the strategic bridge between customers, Customer Success, Product, and Engineering. You will drive technical adoption, design solutions, provide implementation guidance, and optimize our products and services.

You will combine deep technical expertise with consultative skills to deliver business outcomes, resolve complex challenges, manage customer relationships, and lead architecture reviews and workshops.