Technical Solutions Architect: Customer Success & Adoption

BlackBerry; Cincinnati (OH); On-site; USD 147,000 - 193,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan

Employee share purchase program

Paid time off

Job summary

BlackBerry is seeking a Technical Solutions Manager to act as the strategic bridge between customers, Customer Success, Product, and Engineering.

You will drive technical adoption, design scalable solutions, guide implementation, and optimize products and services while building trusted relationships through expert consulting and clear communication.

The role focuses on cloud technologies, APIs, security, and enterprise architectures, with a 40-hour week schedule in the United States.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years in Technical Account Management or related roles.
• Strong understanding of cloud technologies, APIs, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Responsibilities

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
• Understand customer business objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

Skills

Communication

Problem-solving

Presentation skills

Customer-facing

Cloud technologies

Education

Bachelor's degree in Computer Science/IT/Engineering

Job description

BlackBerry is seeking a Technical Solutions Manager to act as the strategic bridge between customers, Customer Success, Product, and Engineering.

You will drive technical adoption, design scalable solutions, guide implementation, and optimize products and services while building trusted relationships through expert consulting and clear communication.

The role focuses on cloud technologies, APIs, security, and enterprise architectures, with a 40-hour week schedule in the United States.