Senior Sales Engineer

BlackBerry Inc.; Chicago (IL); On-site; USD 106,000 - 139,000; Full time

Benefits offered by this job

SIP bonus program

Employee benefits

Paid time off

Job summary

BlackBerry Inc. in Waterloo, Ontario, seeks a Technical Solutions Manager to act as the strategic bridge between customers, Success, Product, and Engineering. You will drive technical adoption, design solutions, and guide implementation with cross-functional teams.

Responsibilities include leading discovery sessions, optimizing product utilization, and building trusted relationships while solving complex challenges with strong communication and presentation skills.

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent experience.
• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or related roles.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Responsibilities

• The primary technical advisor for assigned customers throughout the lifecycle.
• Understand customer objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions aligned with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives for success.
• Provide subject-matter expertise on products, integrations, APIs, security, and architecture.
• Troubleshoot complex issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased usage.

Skills

Cloud technologies

APIs & integrations

Enterprise software

Customer-facing consulting

Technical problem-solving

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Job description

Worker Sub-Type: Regular Job Description: Position Summary

The Technical Solutions Manager serves as the strategic bridge between customers, Customer Success, Product, and Engineering. This role is responsible for driving successful technical adoption, solution design, implementation guidance, and ongoing optimization of products and services. The Technical Solutions Manager combines strong technical expertise with customer-facing consulting skills to deliver business outcomes, resolve complex challenges, and build trusted customer relationships.

Key Responsibilities

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
• Understand customer business objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or a related role.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Location & Working Hours

Based in Waterloo, Ontario. Scheduled Weekly Hours: 40.

Compensation & Benefits

• Hiring Base Salary Range: $147,200.00 - $193,200.00.
• Bonus: The BlackBerry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards BlackBerry’s sales success. SIP payments are based on an employee’s sales performance against quarterly or full-year quotas for the fiscal year.
• Benefits: The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Equal Employment Opportunity

It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

EEO Minorities/Females/Protected Veteran/Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process.

Should you require an accommodation, please contact [e-mail] or contact our HR department by calling 1-519-888-7465.

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About the Company

Based in Waterloo, Ontario, BlackBerry’s high-performance foundational software enables major automakers and industrial giants alike to unlock transformative applications, drive new revenue streams and launch innovative business models, all without sacrificing safety, security or reliability. And with our deep heritage in Secure Communications, BlackBerry delivers operational resiliency with a comprehensive, highly secure and extensively certified portfolio for mobile fortification, mission-critical communications and critical event management.

Legal Information

©2026 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.