Strategic Technical Solutions Manager

BlackBerry; Austin (TX); On-site; USD 147,000 - 193,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan

Employee stock purchase program

Paid time off

Job summary

BlackBerry in Austin, TX is seeking a Technical Solutions Manager to act as the strategic bridge between customers, Success, Product, and Engineering. The role drives technical adoption, solution design, implementation guidance, and ongoing optimization of products and services to deliver business outcomes.

You will lead discovery sessions, architecture reviews, and workshops, translating business needs into technical plans and coordinating cross-functional teams to ensure successful outcomes

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or related roles.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Responsibilities

• Act as the primary technical advisor for assigned customers throughout the lifecycle.
• Understand customer objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

Skills

Technical Account Mgmt

Cloud architectures

API integrations

Stakeholder management

Problem solving

Communication & presentation

Education

Bachelor's degree in Computer Science/IT/Engineering or related field

Job description

BlackBerry in Austin, TX is seeking a Technical Solutions Manager to act as the strategic bridge between customers, Success, Product, and Engineering. The role drives technical adoption, solution design, implementation guidance, and ongoing optimization of products and services to deliver business outcomes.

You will lead discovery sessions, architecture reviews, and workshops, translating business needs into technical plans and coordinating cross-functional teams to ensure successful outcomes