Senior Sales Engineer

BlackBerry; Akron (OH); On-site; USD 147,000 - 193,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan

Employee stock purchase program

Paid time off

Job summary

BlackBerry is seeking a Technical Solutions Manager to serve as the strategic bridge between customers, Customer Success, Product, and Engineering. You will drive technical adoption, design solutions, guide implementations, and optimize products and services to achieve business outcomes.

You will lead discovery sessions, architecture reviews, and workshops, while coordinating with internal teams to resolve complex issues and translate business needs into technical plans.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or equivalent experience.
• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or related role.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.

Responsibilities

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
• Understand customer business objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

Skills

Customer-facing consulting

Cloud technologies

APIs & integrations

Enterprise software architectures

Problem-solving & communication

Education

Bachelor’s degree or equivalent

Job description

Position Summary The Technical Solutions Manager serves as the strategic bridge between customers, Customer Success, Product, and Engineering. This role is responsible for driving successful technical adoption, solution design, implementation guidance, and ongoing optimization of products and services. The Technical Solutions Manager combines strong technical expertise with customer-facing consulting skills to deliver business outcomes, resolve complex challenges, and build trusted customer relationships.

Worker Sub-Type

Regular

Key Responsibilities

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle..
• Understand customer business objectives, technical environments, and integration requirements..
• Design and recommend scalable solutions that align with customer needs and best practices..
• Lead technical discovery sessions, architecture reviews, and solution workshops..
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes..
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture..
• Troubleshoot complex technical issues and coordinate resolution across internal teams..
• Translate business requirements into technical solutions and actionable plans..
• Identify opportunities for optimization, automation, and increased product utilization..

Required

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience..
• 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or a related role..
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures..
• Experience managing customer-facing technical projects and stakeholder relationships..
• Excellent problem-solving, communication, and presentation skills..

Scheduled Weekly Hours

40

Compensation Hiring Base Salary Range

$147,200.00 - $193,200.00

Bonus

The BlackBerry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards BlackBerry’s sales success. SIP payments are based on an employee’s sales performance against quarterly or full-year quotas for the fiscal year.

Benefits

• Coverage for medical
• Coverage for dental
• Coverage for vision
• Coverage for life
• Coverage for disability insurance
• Coverage for retirement
• Employee share purchase program
• Paid-time-off

Disclosure of Position Status

This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.