Technical Solution Architect, ServiceNow

Zones; Dallas (TX); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player seeks a Technical Solutions Architect to drive ServiceNow capabilities across various sectors. This role is pivotal in providing pre-sales technical assessments and collaborating with cross-functional teams to design and implement scalable Cloud & Data Center solutions. With a focus on innovation and excellence, the position offers the opportunity to lead projects, enhance ServiceNow practices, and contribute to the growth of the organization. If you are passionate about technology and eager to make a significant impact, this role is tailored for you.

Benefits

Medical/Dental/Vision Insurance

Life Insurance

401(k) with Match

Paid Time Off

Diversity and Inclusion Initiatives

Qualifications

• 12+ years in Solution Architecture; 8+ years with ServiceNow in enterprise environments.
• Proven ability to develop scalable solutions for complex technical challenges.

Responsibilities

• Serve as the SME for the Zones ServiceNow Practice with deep understanding of platform modules.
• Lead ServiceNow ITOM projects including Discovery and Asset Management.

Skills

Solution Architecture

ServiceNow

Project Management

Stakeholder Engagement

Communication Skills

Education

BA/BS in Computer Science

Tools

ServiceNow

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many options. Zones stands out with innovative, comprehensive end-to-end service offerings. As a Global Solution Provider of IT solutions with an extensive supply chain, Zones has been in business for over 35 years, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with industry leaders like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on X @Zones, and on LinkedIn and Facebook.

Position Overview:

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role collaborates with Sales, Service Delivery, TSC, PPM, and Marketing teams as a ServiceNow SME. The TSA works with the Practice Leader to define and execute strategies to expand Zones' ServiceNow capabilities across industries, building consensus, driving alignment, creating tools, and designing scalable solutions. Candidates should be located in the Central & East regions of the US.

Key Responsibilities:

The following are essential functions; reasonable accommodations may be made for individuals with disabilities.

This role requires up to 20% travel.

1. Serve as the SME for the Zones ServiceNow Practice, with deep understanding of platform modules (ITSM, ITOM, ITAM, HRSD, CSM, SecOps, App Engine).
2. Lead ServiceNow ITOM projects including Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
3. Assist in developing ServiceNow products, services, and solutions aligned with GTM strategy.
4. Implement ServiceNow frameworks such as ITSM, ITOM, ITBM, and CSM from the ground up.
5. Drive internal enablement initiatives across departments to increase ServiceNow market penetration.
6. Stay updated on platform updates, industry trends, and competitor offerings.
7. Deliver presentations, demos, and POCs; facilitate Quarterly Business Reviews on ServiceNow adoption.
8. Participate in customer discovery calls to understand needs and tailor solutions.
9. Design, configure, and optimize ServiceNow solutions for clients.
10. Support the expansion of Zones' ServiceNow capabilities and develop talent within the practice.
11. Lead evaluations and onboarding of ServiceNow technology partners.
12. Plan and execute training programs for technical teams.

Qualifications and Skills:

• 12+ years in Solution Architecture; 8+ years with ServiceNow in enterprise environments.
• Deep understanding of ServiceNow modules and solution tailoring.
• Proven ability to develop scalable solutions for complex technical challenges.
• Strong project management, multitasking, and stakeholder engagement skills.
• Excellent communication skills to connect business and technical teams.
• Team-oriented, collaborative, proactive, customer-focused mindset.

Preferred Qualifications:

• BA/BS in Computer Science, IT, or related field.
• Experience in product and service-led selling, focusing on ServiceNow.
• Certifications: ServiceNow CSA, CIS, and advanced certifications like CIS-ITSM, CIS-ITOM, App Engine Studio.

Salary range: $150,000 - $200,000 + bonus.

#LI-LM1

#LI-Remote

Benefits:

Zones offers a comprehensive benefits package including medical/dental/vision, life insurance, 401(k) with match, paid time off, and more. As a Minority Business Enterprise and member of the Northwest Minority Supplier Development Council, we value diversity and inclusion.

At Zones, work is more than a job—it's a career with a global, client-centric team passionate about technology, innovation, and lifelong learning. Join us if you're interested in cutting-edge IT careers!

We are an equal opportunity employer and participate in E-Verify to confirm employment eligibility.