Technical Solution Architect, ServiceNow

Zones; Auburn (WA); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Architect specializing in ServiceNow to join their innovative team. This role involves leading pre-sales technical assessments and developing Cloud & Data Center solutions. The ideal candidate will have extensive experience in Solution Architecture and a deep understanding of ServiceNow modules. You will collaborate across departments, drive internal initiatives, and design scalable solutions that align with the company's go-to-market strategy. If you're passionate about technology and looking to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Insurance

401(k) with Match

Paid Time Off

Life Insurance

Qualifications

• 12+ years in Solution Architecture with 8+ years using ServiceNow.
• Deep knowledge of ServiceNow modules and customization.

Responsibilities

• Serve as SME for Zones ServiceNow Practice and lead ITOM projects.
• Design and optimize ServiceNow solutions for clients.

Skills

Solution Architecture

ServiceNow

Project Management

Stakeholder Engagement

Communication Skills

Education

BA/BS in Computer Science

ServiceNow CSA / CIS Certifications

Tools

ServiceNow

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many options. Zones stands out as a provider with innovative, end-to-end service offerings. As a Global Solution Provider of IT solutions with an extensive supply chain, Zones is a Minority Business Enterprise (MBE) with over 35 years of experience. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones builds digital infrastructures that transform business operations. Follow us on X @Zones, LinkedIn, and Facebook.

Position Overview:

The Technical Solutions Architect - ServiceNow is responsible for pre-sales technical assessments, design, and development of Cloud & Data Center solutions. This role collaborates across departments and acts as a ServiceNow SME, working with the Practice Leader to define and execute the go-to-market strategy to expand Zones' capabilities.

The TSA architect fosters consensus, alignment, and scalable, innovative solutions aligned with the GTM strategy. Candidates should be located in the Central & East US regions.

Key Responsibilities:

The following are the core responsibilities. Reasonable accommodations will be made for individuals with disabilities.

Travel up to 20% required.

• Serve as SME for Zones ServiceNow Practice, with expertise in platform capabilities (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, App Engine).
• Lead ServiceNow ITOM projects including Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
• Contribute to development of ServiceNow products, services, and solutions aligned with GTM.
• Implement ServiceNow ITSM, ITOM, ITBM, and CSM frameworks from scratch.
• Drive internal enablement initiatives across departments to increase ServiceNow market presence.
• Stay updated on platform updates, industry trends, and competitor offerings.
• Deliver presentations, demos, and POCs; facilitate quarterly reviews on ServiceNow adoption.
• Participate in customer discovery calls to tailor ServiceNow solutions.
• Design, configure, and optimize ServiceNow solutions for clients.
• Support talent development and expand ServiceNow capabilities within Zones.
• Evaluate and onboard partners for ServiceNow technology alliances.
• Plan and lead training programs for technical teams.

Qualifications and Skills:

• 12+ years in Solution Architecture; 8+ years with ServiceNow in enterprise environments.
• Deep knowledge of ServiceNow modules and solution customization.
• Ability to develop creative, scalable technical solutions.
• Strong project management, multitasking, and stakeholder engagement skills.
• Excellent communication skills to bridge technical and business needs.
• Collaborative, customer-focused, proactive mindset.

Educational and Certification Requirements:

• BA/BS in Computer Science, IT, or related field.
• Experience in product/service-led selling, particularly with ServiceNow.
• ServiceNow CSA / CIS certifications; additional advanced certifications preferred.

Salary range: $150,000 - $200,000 + bonus.

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Benefits: Comprehensive package including medical/dental/vision, life insurance, 401(k) with match, paid time off, and more. Zones values diversity and is committed to equal employment opportunity. We participate in E-Verify.

Join a dynamic, innovative team at Zones, where work is more than a job—it's a career in a collaborative, tech-driven environment.