Technical Solution Architect, ServiceNow

Zones; Chicago (IL); Remote; USD 150,000 - 200,000; Full time

Job summary

Join a forward-thinking company as a Technical Solutions Architect specializing in ServiceNow. This role involves leading innovative Cloud & Data Center solutions, collaborating with diverse teams, and driving market presence through expert knowledge. You'll be at the forefront of developing scalable solutions while enhancing your skills in a dynamic environment. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you. Embrace a career that values continuous learning and collaboration in a global, client-centric team.

Benefits

Medical/Dental/Vision Insurance

Life Insurance

401(k)

Paid Time Off

Diversity and Inclusion Initiatives

Qualifications

• 12+ years in Solution Architecture with 8+ years focused on ServiceNow.
• Strong customization skills and ability to develop scalable solutions.

Responsibilities

• Lead ServiceNow ITOM Projects and implement frameworks from the ground up.
• Design and optimize ServiceNow solutions tailored to client needs.

Skills

Solution Architecture

ServiceNow

Project Management

Stakeholder Engagement

Communication Skills

Customer Focus

Education

BA/BS in Computer Science

Related IT Field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM

ServiceNow App Engine

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many choices. Zones stands out as a provider with innovative and comprehensive end-to-end service offerings. As a Global Solution Provider of IT solutions with an extensive supply chain, Zones has been in business for over 35 years. It specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on X @Zones, and on LinkedIn and Facebook.

Position Overview:

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role collaborates across departments with Zones Sales, Service Delivery, TSC, PPM, and Marketing teams, acting as a ServiceNow SME. The TSA works with the Practice Leader to define and execute strategies to expand Zones' capabilities across industries.

The TSA architect builds consensus, drives alignment, creates tools, cultivates skills, and designs scalable, innovative solutions aligned with the GTM strategy. Candidates should be located in the Central & East regions of the US.

Responsibilities:

• Serve as the SME for the Zones ServiceNow Practice, with deep understanding of platform capabilities (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, App Engine).
• Lead ServiceNow ITOM Projects including Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
• Assist in developing ServiceNow products, services, and solutions aligned with GTM strategy.
• Implement ServiceNow frameworks such as ITSM, ITOM, ITBM, and CSM from the ground up.
• Lead enablement initiatives across departments to increase ServiceNow market presence.
• Stay updated on platform updates, industry trends, and competitor offerings.
• Deliver presentations, demos, and POCs for ServiceNow solutions. Conduct Quarterly Business Reviews on ServiceNow adoption.
• Participate in customer discovery calls to understand needs and tailor solutions.
• Design, configure, and optimize ServiceNow solutions for clients.
• Support expansion of Zones' ServiceNow capabilities and develop talent within the team.
• Evaluate and onboard partners for ServiceNow alliances.
• Plan and execute training programs for technical teams on ServiceNow solutions.

Qualifications and Skills:

• 12+ years in Solution Architecture; 8+ years with ServiceNow in enterprise environments.
• Strong knowledge of ServiceNow modules and customization skills.
• Ability to develop scalable, creative solutions for technical challenges.
• Excellent project management and stakeholder engagement skills.
• Strong communication skills to bridge business and technical teams.
• Team-oriented, proactive, customer-focused mindset.

Preferred Qualifications:

• BA/BS in Computer Science, IT, or related field.
• Experience in product & service-led sales, especially with ServiceNow.
• ServiceNow certifications such as CSA, CIS, and advanced certifications like CIS-ITSM, CIS-ITOM, App Engine Studio.

Salary range: $150,000 - $200,000 + bonus.

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Benefits: Zones offers comprehensive benefits including medical/dental/vision, life insurance, 401(k), paid time off, and more. As a Minority Business Enterprise and member of the Northwest Minority Supplier Development Council, we value diversity and inclusion.

Work at Zones means more than a job—it's a career with a global, client-centric, innovative team that values continuous learning and collaboration. Join us if you're passionate about tech and innovation!

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify.