Technical Solution Architect, ServiceNow

Zones, Inc; Atlanta (GA); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Architect with extensive experience in ServiceNow. This role involves collaborating across departments to design and implement innovative Cloud & Data Center solutions. You will act as a Subject Matter Expert, driving ServiceNow market penetration and enabling teams to deliver tailored solutions. With a focus on creativity and scalability, you will lead initiatives that enhance the company's capabilities. If you're passionate about IT innovation and thrive in a collaborative environment, this is the perfect opportunity to make a significant impact.

Benefits

Medical/Dental/Vision Coverage

401(k) Plan with Matching

Paid Time Off

Life Insurance

Comprehensive Benefits Package

Qualifications

• 12+ years in Solution Architecture; 8+ years with ServiceNow platform.
• Strong understanding of ServiceNow modules tailored to client needs.
• Outstanding communication skills bridging business and technical teams.

Responsibilities

• Act as SME for Zones ServiceNow Practice and lead enablement initiatives.
• Deliver compelling ServiceNow presentations and solution demos.
• Provide solution design, configuration, and capacity planning.

Skills

Solution Architecture

ServiceNow Platform

Project Management

Stakeholder Engagement

Communication Skills

Creative Problem Solving

Education

BA/BS in Computer Science

ServiceNow Certified System Administrator

Certified Implementation Specialist

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM

ServiceNow App Engine

Job description

Company Overview: u00A0 u00A0 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, thereu2019s really only one: Zones u2013 First Choice for IT.TMu00A0 u00A0 u00A0Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook. u00A0 Position Overview: The Technical Solutions Architect u2013 ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally with Zones Sales, Service Delivery, TSC, PPM, and Marketing teams to act as a liaison and ServiceNow Subject Matter Expert (SME). The TSA will collaborate with the Practice Leader to define, execute, and monitor the go-to-market (GTM) strategy focused on expanding Zonesu2019 capabilities across industries. As an enabler, the TSA Architect builds consensus, drives alignment, creates tools, cultivates skills, and designs scalable and innovative solutions aligned with the Zones GTM strategy. We are seeking candidates located in the Central & East regions of the US. u00A0 What you will do as a Technical Solution Architect: u00A0 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. u00A0 This role requires up to 20% travel.

• Act as the SME for the Zones ServiceNow Practice, with deep understanding of platform capabilities (e.g., ITSM, ITOM, ITAM (HAM/SAM), HRSD, CSM, HRSD, SecOps, App Engine).
• ServiceNow ITOM Projects Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
• Assist in the development of ServiceNow products, services, and solution offerings, aligned to GTM strategy.
• Green field implementations of ServiceNow ITSM, ITOM, ITBM, and CSM frameworks
• Lead internal enablement initiatives across Marketing, Finance, Sales, and Delivery to drive ServiceNow market penetration.
• Stay current on ServiceNow platform updates, industry technology trends, competitor offerings, and pricing.
• Deliver compelling ServiceNow presentations, solution demos, and proof-of-concepts (POCs). Facilitate Quarterly Business Reviews focused on ServiceNow adoption and impact.
• Join sales on customer-facing discovery calls to understand business needs and design tailored ServiceNow solutions.
• Provide ServiceNow solution design, configuration, optimization, and capacity planning for client environments.
• In coordination with leadership, expand Zonesu2019 ServiceNow capabilities and support talent and skill development across the ServiceNow practice.
• Lead evaluations and partner onboarding for ServiceNow technology and solution alliances.
• Plan and execute training programs to enable Zones' technical sellers and solution architects to build competitive, high-impact ServiceNow solutions.

We are seeking candidates with the following qualifications and skills: u00A0

• 12+ years in Solution Architecture; 8+ years working with the ServiceNow platform across enterprise environments.
• Strong understanding of ServiceNow modules and the ability to tailor solutions based on client business processes and goals.
• Demonstrated ability to develop creative, scalable solutions to advanced ServiceNow-related technical challenges.
• Excellent project management and multitasking skills, with strong stakeholder engagement across technical and business teams.
• Outstanding communication skills, with the ability to bridge business needs with technical execution.
• Team-oriented, highly collaborative, with a proactive, customer-first mindset.

What you will bring to the team: u00A0

• BA/BS in Computer Science, Information Technology, or related field.
• Proven experience in products & services-led selling, with a strong focus on ServiceNow platform sales and delivery.
• ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS)
• One or more advanced certifications (e.g., CISu2013ITSM, CISu2013ITOM, App Engine Studio)

Qualified candidates can expect a salary range of $150,000 - $200,000 + bonus. #LI-LM1 u00A0 #LI-Remote u00A0 u00A0 Zones offers a comprehensive Benefits package

While weu2019re committed to providing top-tier solutions, weu2019re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job u2013with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If youu2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!u00A0u00A0 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.u00A0u00A0 Zones participates in E-Verify. E-Verify is a system that compares information from a team memberu2019s Form I-9 to federal records to confirm their eligibility to work in the United States.u00A0 u00A0