Principal Platform Architect - Financial Services

ServiceNow; Addison (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player seeks a Customer Outcomes Platform Architect to drive digital transformation for clients. In this advisory role, you will foster relationships with C-suite executives, translating business objectives into actionable roadmaps. Your expertise in enterprise architecture and management consulting will empower organizations to maximize their use of a leading cloud platform. This position offers the chance to influence strategic initiatives and ensure successful implementation of innovative solutions. If you're passionate about technology and customer success, this role provides a unique opportunity to make a significant impact.

Benefits

Flexible Work Hours

Remote Work Options

Health Insurance

401(k) Plan

Professional Development

Paid Time Off

Wellness Programs

Employee Assistance Program

Diversity and Inclusion Initiatives

Work-Life Balance

Qualifications

• Experience in integrating AI into work processes and decision-making.
• 3+ years of leadership experience in management consulting.
• Proven career progression in technical and architectural roles.

Responsibilities

• Develop relationships with C-suite to understand client vision.
• Analyze business requirements into architectural blueprints.
• Guide customers through solution design and implementation.

Skills

AI Integration

Management Consulting

Leadership

Digital Transformation

Enterprise Architecture

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

AWS

Azure

Oracle Cloud

ServiceNow

Job description

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs, and reduce risks.

The Role

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform but instead guides both partner and customer resources to achieve their goals through leading practices and delivering best practices. This role interfaces with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, implementation, and ongoing operations related to ServiceNow solutions.

An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software companies), focused on technology strategy, governance, data, and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions, including business value identification, road mapping, and advising on successful execution strategies such as governance frameworks and managing large enterprise programs.

What you get to do in this role:

• Develop strong relationships with C-suite and business leaders to understand the client’s vision and how ServiceNow fits into their digital transformation journey. Translate business objectives into visual customer roadmaps.
• Interact with customer architecture personnel (enterprise and solution architects) to:
• Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
• Establish and advise on technical governance domains and related processes.
• Drive platform health by reviewing and guiding the remediation of configurations and customizations that do not align with ServiceNow leading practices.
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
• Advocate for ServiceNow’s advisory leading practices and industry use cases with clients.
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes.
• Guide customers through prescriptive solution design and manage technical implementation decision points.
• Define solutions across the platform that align with delivered capabilities.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in management consulting, preferably with Big 4, strategy firms, OEM software, or cloud companies.
• 3+ years of leadership experience in management consulting at top-tier firms focused on digital, SaaS, or enterprise software.
• Experience as an enterprise architect within Fortune 500, OEM software, or cloud companies.
• Proven career progression in technical and architectural roles.

Additional experience with:

• Working with business leaders to identify objectives and develop outcome-focused roadmaps.
• Leading large architecture and design programs (3+ years).
• Implementing cloud-based systems like Salesforce, Workday, AWS, Azure, or Oracle Cloud.
• 1-2 years of ServiceNow platform experience.
• Familiarity with enterprise platforms.
• Customer focus, translating requirements into demonstrated value.
• Results-oriented, strategic mindset, and software development background.
• Excellent presentation and communication skills.
• Willingness to travel up to 50%.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned depending on the nature of work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations

If you require a reasonable accommodation during the application process or need an alternative application method, please contact [emailprotected] for assistance.

Export Control Regulations

Positions requiring access to controlled technology may require export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.