Technical Solution Architect, ServiceNow

Zones; Atlanta (GA); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative provider in IT solutions is seeking a Technical Solutions Architect specializing in ServiceNow. This role involves leading pre-sales assessments and developing Cloud & Data Center solutions while collaborating across departments. The ideal candidate will have extensive experience in Solution Architecture and ServiceNow, with a proven ability to deliver scalable solutions. Join a dynamic team that values diversity and inclusion, and work on the cutting edge of IT to transform business operations. This is more than just a job; it's a career with opportunities for growth and development.

Benefits

Medical/Dental/Vision Insurance

Life Insurance

401(k) with Match

Paid Time Off

Diversity and Inclusion Programs

Qualifications

• 12+ years in Solution Architecture with 8+ years in ServiceNow.
• Proven ability to develop scalable technical solutions.

Responsibilities

• Serve as the SME for Zones ServiceNow Practice.
• Lead ServiceNow ITOM projects including Discovery and Asset Management.
• Design, configure, and optimize ServiceNow solutions for clients.

Skills

Solution Architecture

ServiceNow

Project Management

Stakeholder Engagement

Communication Skills

Education

BA/BS in Computer Science

ServiceNow CSA / CIS certifications

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow CSM

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many options. Zones stands out as an innovative provider with comprehensive end-to-end service offerings. As a Global Solution Provider with an unmatched supply chain, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in over 120 countries and partnering with Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones is committed to building digital infrastructures that transform business operations. Follow Zones on X @Zones, LinkedIn, and Facebook.

Position Overview:

The Technical Solutions Architect - ServiceNow provides pre-sales assessments, design, and development of Cloud & Data Center solutions. This role collaborates across departments to act as a ServiceNow SME and works with the Practice Leader to define and execute go-to-market strategies to expand Zones' capabilities.

The TSA builds consensus, drives alignment, creates tools, and designs scalable solutions aligned with the GTM strategy. Candidates should be located in the Central & East US regions.

Key Responsibilities:

The following are essential functions; reasonable accommodations may be made for individuals with disabilities.

This role requires up to 20% travel.

1. Serve as the SME for Zones ServiceNow Practice, with deep understanding of platform modules (ITSM, ITOM, ITAM, HRSD, CSM, SecOps, App Engine).
2. Lead ServiceNow ITOM projects including Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
3. Assist in developing ServiceNow products, services, and solutions aligned with GTM strategy.
4. Implement ServiceNow ITSM, ITOM, ITBM, and CSM frameworks from scratch.
5. Lead enablement initiatives across departments to drive ServiceNow market penetration.
6. Stay updated on platform updates, industry trends, and competitor offerings.
7. Deliver presentations, demos, and POCs; facilitate quarterly reviews on ServiceNow adoption.
8. Participate in customer discovery calls to tailor solutions.
9. Design, configure, and optimize ServiceNow solutions for clients.
10. Support talent development within the ServiceNow practice.
11. Evaluate and onboard ServiceNow technology partners.
12. Plan and execute training programs for technical teams.

Qualifications and Skills:

• 12+ years in Solution Architecture; 8+ years with ServiceNow in enterprise environments.
• Deep understanding of ServiceNow modules and solution tailoring.
• Proven ability to develop scalable technical solutions.
• Strong project management and stakeholder engagement skills.
• Excellent communication skills to bridge business and technical needs.
• Team-oriented and proactive mindset.

Preferred Qualifications:

• BA/BS in Computer Science, IT, or related field.
• Experience in product/service-led selling, especially with ServiceNow.
• ServiceNow CSA / CIS certifications; advanced certifications preferred.

Salary range: $150,000 - $200,000 + bonus.

#LI-LM1

#LI-Remote

Benefits:

Comprehensive benefits including medical/dental/vision, life insurance, 401(k) with match, paid time off, and more. As a Minority Business Enterprise and Equal Opportunity Employer, Zones values diversity and inclusion.

At Zones, work is more than a job—it's a career with a global, client-centric, innovative team. Join us to work on the cutting edge of IT!

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify to confirm employment eligibility in the U.S.