Technical Solution Architect, ServiceNow

Zones, LLC; Dallas (TX); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Architect with extensive experience in ServiceNow. This pivotal role involves providing pre-sales technical assessments and collaborating with various teams to design innovative cloud solutions. You will leverage your expertise to drive ServiceNow market penetration and enhance the capabilities of the organization. If you are passionate about technology and want to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Coverage

401(k) Plan with Matching

Paid Time Off

Life Insurance

Qualifications

• 12+ years in Solution Architecture, 8+ years with ServiceNow.
• Strong understanding of ServiceNow modules and client needs.

Responsibilities

• Act as SME for ServiceNow Practice, leading internal initiatives.
• Deliver ServiceNow presentations and facilitate business reviews.

Skills

Solution Architecture

ServiceNow Platform

Project Management

Stakeholder Engagement

Communication Skills

Team Collaboration

Education

Bachelor's in Computer Science

ServiceNow Certified System Administrator

Certified Implementation Specialist

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook.

Position Overview:

The Technical Solutions Architect – ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally with Zones Sales, Service Delivery, TSC, PPM, and Marketing teams to act as a liaison and ServiceNow Subject Matter Expert (SME). The TSA will collaborate with the Practice Leader to define, execute, and monitor the go-to-market (GTM) strategy focused on expanding Zones’ capabilities across industries.

As an enabler, the TSA Architect builds consensus, drives alignment, creates tools, cultivates skills, and designs scalable and innovative solutions aligned with the Zones GTM strategy. We are seeking candidates located in the Central & East regions of the US.

What you will do as a Technical Solution Architect:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This role requires up to 20% travel.

• Act as the SME for the Zones ServiceNow Practice, with deep understanding of platform capabilities (e.g., ITSM, ITOM, ITAM (HAM/SAM), HRSD, CSM, HRSD, SecOps, App Engine).
• ServiceNow ITOM Projects Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
• Assist in the development of ServiceNow products, services, and solution offerings, aligned to GTM strategy.
• Green field implementations of ServiceNow ITSM, ITOM, ITBM, and CSM frameworks
• Lead internal enablement initiatives across Marketing, Finance, Sales, and Delivery to drive ServiceNow market penetration.
• Stay current on ServiceNow platform updates, industry technology trends, competitor offerings, and pricing.
• Deliver compelling ServiceNow presentations, solution demos, and proof-of-concepts (POCs). Facilitate Quarterly Business Reviews focused on ServiceNow adoption and impact.
• Join sales on customer-facing discovery calls to understand business needs and design tailored ServiceNow solutions.
• Provide ServiceNow solution design, configuration, optimization, and capacity planning for client environments.
• In coordination with leadership, expand Zones’ ServiceNow capabilities and support talent and skill development across the ServiceNow practice.
• Lead evaluations and partner onboarding for ServiceNow technology and solution alliances.
• Plan and execute training programs to enable Zones' technical sellers and solution architects to build competitive, high-impact ServiceNow solutions.

We are seeking candidates with the following qualifications and skills:

• 12+ years in Solution Architecture; 8+ years working with the ServiceNow platform across enterprise environments.
• Strong understanding of ServiceNow modules and the ability to tailor solutions based on client business processes and goals.
• Demonstrated ability to develop creative, scalable solutions to advanced ServiceNow-related technical challenges.
• Excellent project management and multitasking skills, with strong stakeholder engagement across technical and business teams.
• Outstanding communication skills, with the ability to bridge business needs with technical execution.
• Team-oriented, highly collaborative, with a proactive, customer-first mindset.

What you will bring to the team:

• BA/BS in Computer Science, Information Technology, or related field.
• Proven experience in products & services-led selling, with a strong focus on ServiceNow platform sales and delivery.
• ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS)
• One or more advanced certifications (e.g., CIS–ITSM, CIS–ITOM, App Engine Studio)

Qualified candidates can expect a salary range of $150,000 - $200,000 + bonus.

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.