Technical Services Specialist II – Construction Support

LATICRETE International; Yoder (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in Yoder, Colorado, is seeking a Technical Services Representative II to provide comprehensive technical support to customers through various communication channels. Candidates should have a minimum of 3 years in the construction industry and strong interpersonal skills.

This role involves liaising with architects, contractors, and internal customers, managing complaints via Salesforce, and ensuring high customer satisfaction. Applicants with experience in Salesforce and construction methods knowledge will be preferred. Competitive benefits package includes medical, dental, and retirement plans.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers via phone, chat, and email.
• Investigate and settle customer complaints through Salesforce.
• Follow up on requests from field representatives.

Skills

Interpersonal skills

Written communication skills

Verbal communication skills

Salesforce experience

JD Edwards experience

Construction methods knowledge

Knowledge of LATICRETE products

Education

High School Diploma or equivalent

Higher education degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Yoder, Colorado, is seeking a Technical Services Representative II to provide comprehensive technical support to customers through various communication channels. Candidates should have a minimum of 3 years in the construction industry and strong interpersonal skills.

This role involves liaising with architects, contractors, and internal customers, managing complaints via Salesforce, and ensuring high customer satisfaction. Applicants with experience in Salesforce and construction methods knowledge will be preferred. Competitive benefits package includes medical, dental, and retirement plans.