Technical Services Specialist II – Construction Support

LATICRETE International; Colorado; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Paid holidays and vacation

Job summary

LATICRETE International is looking for a Technical Services Representative II in Colorado to provide technical services to customers while managing complaints and queries through various channels. This role requires a minimum of 3 years of experience in the construction industry and 2 years in Technical Services.

The ideal candidate will thrive in a team-oriented environment and possess strong communication skills. Benefits include medical, dental, vision, 401k, and tuition reimbursement.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers via phone, chat, and email.
• Investigate and settle customer complaints through Salesforce.
• Analyze Technical Services activities and report trends.

Skills

Customer Interactions

Salesforce

Technical Knowledge

Microsoft Office

Education

High School Diploma

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is looking for a Technical Services Representative II in Colorado to provide technical services to customers while managing complaints and queries through various channels. This role requires a minimum of 3 years of experience in the construction industry and 2 years in Technical Services.

The ideal candidate will thrive in a team-oriented environment and possess strong communication skills. Benefits include medical, dental, vision, 401k, and tuition reimbursement.