Technical Services Specialist II - Construction Support

LATICRETE International; Reno (NV); On-site; USD 55,000 - 70,000; Full time

Job summary

LATICRETE International in Reno, Nevada is seeking a Technical Services Representative II to provide technical support to customers through various communication channels. This role includes resolving complaints, coordinating technical support requests, and participating in job site visits.

The ideal candidate has at least 3 years of experience in the construction industry and 2 years in Technical Services, with strong knowledge of Salesforce and construction methods. Competitive benefits and a collaborative work environment offered.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Knowledge of architecture and construction methods a plus.

Responsibilities

• Provide technical services to customers via phone, chat, and email.
• Resolve customer complaints and issues in a timely manner.
• Coordinate requests for technical support and training.

Skills

Customer service

Technical support

Salesforce

Construction knowledge

Education

High School Diploma

Degree preferred

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International in Reno, Nevada is seeking a Technical Services Representative II to provide technical support to customers through various communication channels. This role includes resolving complaints, coordinating technical support requests, and participating in job site visits.

The ideal candidate has at least 3 years of experience in the construction industry and 2 years in Technical Services, with strong knowledge of Salesforce and construction methods. Competitive benefits and a collaborative work environment offered.