Technical Services Specialist II – Construction Support

LATICRETE International; Henderson (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Henderson, Nevada is seeking a passionate Technical Services Representative II to provide support and resolve issues for both internal and external customers. Responsibilities include customer interactions, complaint resolution, and training support.

The ideal candidate will have at least three years of experience in the construction industry and proficiency in Salesforce. LATICRETE offers competitive benefits including medical, dental, and 401k.

Qualifications

• 3+ years of experience in the construction industry.
• 2+ years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to architects, contractors, and internal customers.
• Investigate and settle customer complaints through Salesforce.
• Support Technical Services training programs as directed.

Skills

Customer service

Technical services

Salesforce

Microsoft Office

Construction knowledge

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Henderson, Nevada is seeking a passionate Technical Services Representative II to provide support and resolve issues for both internal and external customers. Responsibilities include customer interactions, complaint resolution, and training support.

The ideal candidate will have at least three years of experience in the construction industry and proficiency in Salesforce. LATICRETE offers competitive benefits including medical, dental, and 401k.