Technical Services Specialist II – Construction Support

LATICRETE International; Fredericksburg (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Fredericksburg, Virginia, is seeking a Technical Services Representative II to offer technical support to our customers via calls and emails. The candidate will address customer queries on product usage, installation methods, and resolve complaints promptly.

This position requires at least 3 years of experience in the construction sector and 2 years in Technical Services. Strong communication skills and Salesforce familiarity are essential. Join us to be part of a global company committed to innovation.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years in Technical Services or comparable experience.
• Intermediate knowledge of Microsoft Office.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints using Salesforce.
• Coordinate technical support requests with sales representatives.

Skills

Customer service

Salesforce proficiency

Communication skills

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International, located in Fredericksburg, Virginia, is seeking a Technical Services Representative II to offer technical support to our customers via calls and emails. The candidate will address customer queries on product usage, installation methods, and resolve complaints promptly.

This position requires at least 3 years of experience in the construction sector and 2 years in Technical Services. Strong communication skills and Salesforce familiarity are essential. Join us to be part of a global company committed to innovation.