Technical Services Specialist II – Construction Support

LATICRETE International; Cookeville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in Cookeville, Tennessee, is seeking a Technical Services Representative II to provide technical services to both internal and external customers. The role involves resolving complaints and queries through various channels to enhance customer satisfaction.

The ideal candidate will have at least 3 years of construction industry experience and 2 years in technical services, with strong communication skills and familiarity with Salesforce. The role includes contributing to training programs and maintaining technical records.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints using Salesforce.
• Support Technical Services training programs as directed.

Skills

Customer interactions

Salesforce usage

Technical knowledge of construction

Communication skills

Intermediate Microsoft Office

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Cookeville, Tennessee, is seeking a Technical Services Representative II to provide technical services to both internal and external customers. The role involves resolving complaints and queries through various channels to enhance customer satisfaction.

The ideal candidate will have at least 3 years of construction industry experience and 2 years in technical services, with strong communication skills and familiarity with Salesforce. The role includes contributing to training programs and maintaining technical records.